Fast Casual Restaurant Manager

PDQ Chicken•West Palm Beach, FL

55d

About The Position

The Restaurant Manager assists the Operating Director in providing direction, training, and support to ensure Guest expectations are exceeded, Team Members are treated fairly and respectfully, and each shift meets its business goals. The role manages both Front and Heart of the House operations and works with restaurant service teams and assistant managers as part of the restaurant management team. The Manager is responsible for maintaining PDQ standards and quality, ordering and receiving products, scheduling and running efficient shifts, and interpreting and positively impacting P&L statements. The role also involves coaching and teaching Team Members, recognizing and rewarding performance and effort, and cultivating a diverse, safe, secure, and harassment-free workplace.

Requirements

Excellent people and Guest service skills.
Full proficiency in all aspects of the kitchen.
Passion for Guest service and providing a great Team Member experience.
At least 2 years in roles such as shift manager or assistant restaurant manager.
Restaurant experience, with examples including Chick-fil-A, Chipotle, or Panera Bread.

Responsibilities

Assist the Operating Director with direction and training.
Help ensure Guest expectations are exceeded and Team Members are treated fairly and respectfully.
Ensure each shift reaches its business goals.
Manage Front and Heart of the House operations and restaurant service teams.
Maintain quality and ensure the restaurant meets or exceeds PDQ standards.
Handle product ordering and receiving.
Schedule Team Members and run efficient shifts.
Read, interpret, and positively impact P&L statements.
Operate the business in accordance with PDQ standards.
Cultivate a diverse, safe, secure, and harassment-free culture for Team Members.
Coach and teach Team Members, recognizing and rewarding performance and effort.
Work as part of the restaurant management team alongside assistant managers.