FAO Schwarz Toy Specialist - Garden State Plaza

Nordstrom • Paramus, NJ

15h

About The Position

The FAO Toy Specialist combines high-touch retail selling with interactive experience facilitation. The role drives sales by delivering signature FAO experiences and creating memorable moments for guests of all ages. Toy Specialists use strong sales instincts and an engaging presence to guide guests through personalized journeys. They become experts in the Jewel Box, a rotating collection of FAO brand experiences, and are responsible for mastering each experience, booking and facilitating appointments, and adapting as experiences, products, and processes evolve throughout the year.

Requirements

• Excellent communication, collaboration, and interpersonal abilities.
• Ability to perform in front of a large audience or one-on-one to drive sales.
• An engaging, theatrical personality that can captivate audiences in different environments.
• Ability to remain positive and in character for extended periods.
• Ability to work a flexible schedule based on business needs.
• Able to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Nice To Haves

• At least 1 year of experience in a fast-paced premium retail or experience-based environment.
• Background in performance, acting, music, or dance.
• Familiarity with a premium or experience-based retailer.

Responsibilities

• Perform in-house experiences consistently according to established guidelines while adding individual flair.
• Portray the characters associated with each experience using provided costumes, props, scripts, and character backstories.
• Use the FAO Schwarz selling vision to engage and delight guests.
• Build rapport and authentic relationships with guests, sometimes assisting multiple guests simultaneously.
• Introduce relevant products based on guests’ needs and demonstrate product knowledge.
• Demonstrate products confidently and enthusiastically, highlighting features to help customers explore the assortment.
• Support stock replenishment and other product tasks as needed.
• Maintain knowledge of the store layout and local area to answer guest questions accurately.
• Process POS transactions accurately in accordance with policies and procedures.
• Apply basic merchandising principles to maintain the floor layout and planograms daily.
• Wear the provided uniform and keep it clean and presentable.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and EAP resources.
• Potential eligibility for performance-based incentives or bonuses.
• 401(k), insurance options, PTO accruals, and holidays; eligibility requirements may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed