Fan Shop Supervisor

Charlotte Hornets•Charlotte, NC

15h•Onsite

About The Position

In this role, you are responsible for ensuring an excellent guest experience in our Fan Shop. You will do this by maintaining high service standards and resolving any emerging problems that our guests might face with accuracy and efficiency. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.

Requirements

High school degree
Demonstrated customer service skills
1-2 years of experience in retail environment
Experience with Point-Of-Sale software, such as Retail Pro
Experience in an arena environment or a professional/collegiate sports atmosphere
Proficient in the use of Microsoft Excel and Word
Able to work flexible hours, including nights and weekends
Able to stand for long periods of time and lift, up to, 50 lbs.

Responsibilities

Opening and closing the Hornets Fan Shop as scheduled
Maintain a clean and well organized sales floor
Replenish Fan Shop with new stock daily
Attract potential customers by answering product questions and suggesting information about other products
Work with Retail Warehouse Manager to ensure proper inventory levels are maintained at the Fan Shop
Maintain guest experience standards as set by Hornets Sports & Entertainment
Help with retail operations during concerts and non-basketball events at the Spectrum Center as needed
Create and maintain highly visual retail displays
Perform daily bank deposit and credit card reconciliation functions
Supervise part-time associates at the Hornets Fan Shop
Conduct annual inventory
Train employees on the POS system and RetailPro
Maintain employee dress code and conduct standards
Ensure company assets are maintained and secured
Other duties as assigned