Fan Relations Specialist (Part Time

College Football Hall Of Fame•Atlanta, GA

3d•Onsite

About The Position

The Chick-fil-A College Football Hall of Fame is seeking a friendly, energetic, and guest-focused Fan Relations Specialist to join our passionate team! In this role, you will be at the heart of delivering memorable, high-quality experiences to every visitor while promoting ticket offerings, memberships, and digital content. If you love college football, thrive in a fast-paced environment, and enjoy connecting with people, this role is for you!

Requirements

Strong communication skills with the ability to engage with guests from diverse backgrounds.
High-energy, friendly, with a passion for connecting with others.
Ability to thrive in a fast-paced, ever-evolving environment.
Proven sales skills with a commitment to achieving revenue targets.
Excellent problem-solving abilities with a proactive, guest-first approach.
Comfortable processing transactions and navigating POS systems and software.
Availability to work weekends, holidays, and special events as needed.
Customer service experience in a high-traffic, fast-paced environment.

Nice To Haves

Familiarity with CRM systems is a plus.

Responsibilities

Provide a warm, enthusiastic welcome to all guests, ensuring they feel valued and excited about their visit.
Share engaging information about the Hall’s exhibits, events, and experiences, offering personalized recommendations based on guests’ interests.
Handle guest inquiries and concerns with professionalism, positivity, and a solution-oriented approach.
Guide guest through a seamless ticketing and registration process, creating a smooth and engaging experience.
Offer friendly farewells, encouraging guests to return and explore future visits through annual memberships.
Actively engage guests to promote tickets, memberships, and additional offerings with enthusiasm and a service-first mindset.
Clearly and knowledgably explain membership benefits and digital download opportunities to guests.
Consistently meet and exceed sales targets through friendly, compelling, and informative interactions.
Maintain a positive, "Get It Done" attitude to achieve daily and weekly sales goals.
Accurately utilize POS systems and registration kiosks, ensuring smooth and efficient transactions.
Handle payments accurately, including counting currency and providing change.
Keep work areas clean and organized to maintain a welcoming environment for guests.
Stay adaptable and efficient in a fast-paced environment, managing multiple tasks simultaneously.
Quickly identify and resolve guest issues to ensure a positive and satisfying experience.
Apply critical thinking skills to troubleshoot registration and ticketing challenges.
Adapt to changing circumstances with flexibility and a positive, solution-oriented attitude.
Take initiative in creating memorable guest experiences and exceeding performance expectations.
Demonstrate accountability and self-motivation to achieve daily goals.
Collaborate with fellow team members to provide a seamless and enjoyable experience for all visitors.