Resident Relations Specialist Part Time

CORNERSTONE APARTMENT SERVICES INC•Denver, CO

4d•$21 - $24•Onsite

About The Position

At Cornerstone Apartments, we are more than just a property management company; we are creators of exceptional living experiences in Denver's most desirable neighborhoods. Committed to quality service and innovation, we foster vibrant communities that residents are proud to call home. We use our scale to generate leasing traffic, reduce operating costs, and attract dynamic and engaged employees. Be the Friendly Face of Exceptional Apartment Living We are looking for a warm, organized, and customer focused Residential Relations Specialist to join our team. If you love helping people, thrive in a fast paced environment, and enjoy being the person everyone can count on, we would love to meet you.

Requirements

2+ years of customer service, hospitality, office administration, or property management experience
Strong customer service and communication skills
Highly organized with the ability to multitask in a fast-paced environment
Solution-oriented thinker who can work independently and proactively
High school diploma or equivalent required

Nice To Haves

Experience with CRM or Property Management Software strongly preferred
college coursework preferred
Spanish proficiency is a plus

Responsibilities

As the first point of contact for residents, guests, vendors, and prospective residents, you'll play a key role in delivering an outstanding customer experience every day.
Resident Relations & Front Desk Operations: Welcome residents, prospects, vendors, and guests with professionalism and positivity. Handle key pickups, rent payments, vendor check-ins, and resident inquiries. Manage multi line phone calls, transfers, messages, and follow-up communications. Assist residents with portal access, online services, and work order submissions. Coordinate and dispatch emergency maintenance requests when necessary. Process rental verification requests promptly and accurately.
Leasing & Community Support: Answer questions about apartment availability, lease terms, and the application process. Schedule property tours for our leasing team and field agents. Assist with resident outreach and follow up communications. Support leasing and operational initiatives to help maintain a thriving community.
Office & Administrative Excellence: Open and close the office each day. Keep the front desk, office space, and common areas organized and welcoming. Maintain office supplies, files, and operational materials. Collaborate with team members across departments to ensure smooth daily operations. Take on additional responsibilities as needed to support the community.