Intern, Fan Experience

Tampa Bay Rays•St. Petersburg, FL

2d•Onsite

About The Position

The Tampa Bay Rays 2026 Fan Experience Intern will assist in providing an outstanding experience for all guests attending events at Tropicana Field. Primary responsibilities will include developing and operating unique fan interactive activities and ensuring all guests receive outstanding customer service from event day staff.

Requirements

2-3 years at an accredited university or related experience
Customer service and training experience preferred
Ability to work professionally in an office setting with other departments
Confidence to speak in front of large groups
Experience in live entertainment or sports
Ability to handle multiple projects simultaneously
Computer skills (Proficient in all Microsoft Office programs)
Excellent communication skills (via phone, e-mail, letters, etc.)
Qualified candidate must be available for the entire duration of the internship (August – December)
Applicants must be able to work 40+ hours per week consisting of nights, weekends, and holidays

Nice To Haves

Customer service and training experience

Responsibilities

Supporting event day staff with operational needs
Recruitment of event day staff for Enchant Christmas (ticket takers, ushers, interactive game hosts, wheelchair escort team.)
Coordinating with vendors, entertainers, and other departments to successfully implement event-day operations
Involvement in facilitating trainings for event staff
Communicating and resolving fan issues relating to event experience
Aiding with scheduling of event staff for events utilizing ABI software
Assisting with Non-Baseball Events
Developing organizational systems ensuring proper inventory levels for events
Supporting Tropicana Field tour program and Tour Guides
All other duties as assigned