Family Wellness Suite Associate I

FPHNY Recruitment Team•New York, NY

77d•Onsite

About The Position

The Family Wellness Suite Associate I leads orientation and intake for community members interested in Family Wellness Suite (FWS) programming, promotes and schedules clients for workshops and events, and facilitates in-house stress-reduction programming. The role also provides administrative support for inventory and deliveries of infant safety resources. Family Wellness Suites provide welcoming spaces where families can receive services, health education, and community resources. Their prenatal, postpartum, and other social supports aim to improve maternal and infant health outcomes. The associate works primarily at the Brooklyn Family Wellness Suite, with occasional travel to other locations for meetings or conferences. The position is scheduled for 20 hours per week for up to 10 weeks, Monday through Friday, with some weekend work. Employment is temporary and part-time, and hiring is through a staffing agency.

Requirements

Bachelor’s degree in Public Health or a relevant field of study.
Strong understanding of and commitment to birth equity and public health.
Experience working with community members and organizations.
Experience providing perinatal support instruction through childbirth education, breastfeeding education, perinatal exercise groups, parenting classes, or similar programs.
Understanding of and experience with community development around health issues in urban, underserved neighborhoods.
Comfort working in a community setting with diverse populations.
Strong coordination and organizational skills.
Detail-oriented, able to manage projects, and able to work independently.
Positive attitude, strong work ethic, excellent interpersonal skills, and ability to work as part of a team.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Willingness to work flexible hours, including some evenings and/or weekends.
Must hold certification as a Certified Lactation Consultant or have an interest in pursuing this certification.
Must be able to lift up to 30 pounds.
Must live in the New York City tri-state area (NY, NJ, or CT).
Employment is contingent on successfully completing a background check.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Provide community members with an overview of FWS programming and available educational, referral, and resource opportunities.
Regularly review and maintain referral channels, including email accounts, phone inboxes, Forms, Unite Us, and other platforms.
Process referrals from partner organizations promptly, following current program protocols and using approved tools and platforms.
Conduct intake with new clients and add them to the client database, contacting them by phone, text, and email according to workflow protocols.
Promote and schedule clients for appropriate FWS workshops and events, including Maternal & Infant Safety Sessions, stress-reduction sessions, diaper appointments, and Baby Boutique appointments; maintain an up-to-date suite calendar.
Recruit clients and manage registration for vendor-led and suite-led stress-reduction programming, including contacting clients by phone, text, and email.
Oversee inventory of infant safety and stress-reduction materials, update tracking sheets, follow up on infant safety supply orders, and maintain documentation for resource distribution according to program protocols.
Lead and manage in-house infant safety education sessions and workshops, including safe sleep and car seat safety sessions.
Lead in-house stress-reduction programming, including stress management tools sessions, community walking groups, and creative guided sessions such as crafting, guided meditation, and DIY sugar scrubs.
Support other Brooklyn FWS programming and broader citywide FWS programming as needed.
Perform other duties assigned by the supervisor and FWS leadership to support departmental and organizational goals.