Family Wellness Member Services Representatives

MISSOURI VALLEY FAMILY YMCA•Mandan, ND

11d•$15 - $17•Onsite

About The Position

Join our customer service team and LOVE YOUR JOB. MAKE AN IMPACT. In this role, you can look forward to: Welcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage. Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options. Building relationships with members, fostering connections within our Family Wellness and YMCA community. Utilizing our operations software for member check-ins, program and membership registration, and payment processing. Staying knowledgeable about all Family Wellness and YMCA programs and services to assist members effectively. Handling membership and safety concerns, addressing any issues promptly and appropriately.

Requirements

Displays the values of caring, honesty, respect and responsibility.
Excellent interpersonal and problem solving skills required.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Basic knowledge of computers required.

Nice To Haves

Previous customer service, sales or related experience preferred.

Responsibilities

Welcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage.
Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options.
Building relationships with members, fostering connections within our Family Wellness and YMCA community.
Utilizing our operations software for member check-ins, program and membership registration, and payment processing.
Staying knowledgeable about all Family Wellness and YMCA programs and services to assist members effectively.
Handling membership and safety concerns, addressing any issues promptly and appropriately.