Family Training Coordinator

University of New Hampshire

9d•$41,890 - $74,390•Hybrid

About The Position

The Family Training Coordinator (FTC) supports the Family Training & Development function of the Child Welfare Education Partnership (CWEP) by coordinating and supporting Family Leaders—individuals with lived experience in the child welfare system—who serve as training partners, advisors, and collaborators in CWEP and New Hampshire Division for Children, Youth, and Families (DCYF) initiatives. Reporting to the Associate Director of Family Training & Development, this position plays a key role in family engagement, training coordination, documentation, and continuous quality improvement efforts. The FTC works closely with CWEP staff, DCYF partners, Family Leaders, and lived experience integration team members. This position performs work under general supervision and exercises independent judgment within established policies, procedures, and program guidelines. Duties may evolve based on program needs, sponsor requirements, and system changes.

Requirements

Associate’s degree in business administration, public administration, higher education administration, human services, social work, or a related field; OR High school diploma with 2+ years of relevant experience in administrative operations, event coordination, office management, or related administrative/coordination roles.
Valid driver’s license or evidence of access to reliable transportation.
Strong organizational, communication, and interpersonal skills.
Ability to manage multiple priorities and work collaboratively across teams.
Interest in, or willingness to pursue, continued education or professional development related to family engagement or training.
Willingness and ability to travel regularly within NH to support training delivery or other activities.

Nice To Haves

Bachelor’s degree in a related field.
Lived experience with the New Hampshire child welfare and/or juvenile justice system.
Familiarity with DCYF Parent Partner programs, family leadership models, or lived experience integration practices.
Experience working with caregivers, parents, or youth in training, facilitation, advisory, or engagement roles.

Responsibilities

Coordinate onboarding of Family Leaders, including birth parents, relative caregivers, foster parents, and individuals with lived experience as youth in care.
Provide ongoing communication, guidance, and support to ensure Family Leaders are prepared for training, facilitation, advisory, and consultation roles.
Serve as a primary point of contact for Family Leaders regarding expectations, scheduling, participation requirements, and logistics.
Assist Family Leaders and caregivers with required documentation related to program participation, stipends, or honoraria, ensuring timely and accurate completion.
Support consistent engagement and retention of Family Leaders through responsive communication and relationship centered practice.
Coordinate and support lived experience–informed (LEI) workshops, learning activities, and virtual roundtables, including scheduling, communication, and logistical preparation.
Facilitate or co‑facilitate workshops and roundtables as required, in collaboration with Family Leaders and CWEP trainers.
Develop, maintain, and update annual training calendars for LEI workshops and roundtables, excluding CWEP Core trainings.
Coordinate event and training logistics such as venues, virtual platforms, facilitators, catering, materials, planning meetings, and follow-up communications.
Assist with registration tracking, attendance verification, and post training follow-up related to Family Training activities.
Partner with DCYF program administrators, steering committees, and engagement teams to align Family Training, lived experience integration, and family leadership efforts.
Collaborate closely with CWEP staff and Lived Experience Integration team members to support coordinated recruitment, preparation, and engagement of Family Leaders.
Serve as a liaison to DCYF and community partners as needed, supporting communication, coordination, and alignment across initiatives.
Maintain accurate and organized records of Family Leader participation, training activities, and engagement efforts in accordance with CWEP procedures.
Enter and maintain training related participation and completion data to support reporting, monitoring, and evaluation needs.
Support program evaluation and continuous quality improvement activities by compiling information, documentation, and materials as requested.
Provide professional customer service in responding to inquiries related to family development, training opportunities, and participation.
Attend assigned meetings, trainings, and events—including periodic in‑person engagements throughout New Hampshire—to support program development, collaboration, and relationship building.