Family Coordinator

High Point & Affiliated Organizations•Hyannis, MA

1d•$22 - $27•Onsite

About The Position

High Point & Affiliated Organizations is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. With programs across Southeastern Massachusetts, High Point offers a comprehensive continuum of care, including inpatient, outpatient, residential, and community-based services. The agency also supports survivors of abuse, violence, and families experiencing homelessness. High Point operates on the belief that everyone possesses inherent goodness, worth, and dignity, aiming to help individuals and families achieve personal change and improve their quality of life. The Plymouth Inpatient campus specifically provides Section 35 services for individuals civilly committed to Substance Use Treatment, along with Acute Treatment Services (ATS-detoxification) and Clinical Stabilization Services (CSS) in staff-secured units. This role is part of a new initiative to launch a facility in Hyannis in October 2026. The Family Coordinator will be instrumental in building this new program from the ground up, focusing on clinical excellence, team guidance, and expanding community access to care.

Requirements

Must present as courteous and professional at all times.
Demonstrated flexibility and ability to perform multiple tasks.
Must have excellent verbal and written communication skills, including the ability to organize ideas in logical and clear fashion.
Knowledge of basic computer skills and software programs including the ability to learn, use and train High Point & Affiliated Organization's (HPAO) Electronic Heath Records (EHR).
Must have the ability to work with others in a cooperative and collaborative manner.
An understanding of the relationship between substance use and mental health issues and/or self-help programs.
Understand and maintain therapeutic boundaries and reinforce rules in a respectful manner.
Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Substance Use Disorder and HIPAA Regulations.
TB/Flu and Covid-19 Assessment.
Completion of the HPAO approved de-escalation program.
Successful completion of all trainings upon hire and annually as required.
One-year experience in substance use treatment and/or mental health field.
CPR Certification, preferred.
Personal lived experience in mental health and/or substance use recovery.
Experience working with families impacted by mental health and/or substance use recovery.

Nice To Haves

Associate's degree in human services, preferred.
High School Diploma or GED, preferred.
Associate's degree, High School diploma, or GED preferred

Responsibilities

Maintains assigned caseload.
Providing direct care to clients - including assessments, individual counseling, discharge and aftercare planning, treatment plans and updates, weekly progress notes, daily groups facilitation, group note completion, and completion of bio-psychosocial assessments.
Making referrals when appropriate.
Responsible for each assigned patients' medical records. All records are to be professional, complete and thorough with entries made in a timely manner.
Responsible for linking patients with aftercare services prior to discharge and aiding in the patient and their family access services when appropriate.
Strengthen current and create new partnerships within the community to ensure that the patients develop skills needed to sustain sobriety and/or housing.
Review patients/family rights and responsibilities, emergency safety plans and grievance policy.
Communicating/involving family in treatment at patient's request.
Maintain professionalism when connecting with individual's collaterals.
Attend and participate in all unit, facility meetings, case conferences, Treatment Team meetings, and mandatory trainings, as directed by the Clinical Director/Program Director/Site Director.
Responsible for continued education in the field respective to their service level.
All other duties as assigned by Clinical Director/Program Director/Site Director/COO.
Responsible for contacting the insurance company for authorization, as needed.
Utilize walkie-talkie as campus responders.
Respond to codes as necessary.
Coordination of aftercare services, appointments, and referrals.
Facilitation of identified groups and milieu activities as assigned.
Participation in MDT meetings to support patient care coordination.
Assistance with monitoring patient observation checks, as needed.
Completion of required documentation, including: consents/releases, Group Notes, Progress notes, Contact logs.
Supporting patients in crisis through verbal de-escalation, 1:1 monitoring, or crisis/safety planning, as requested.
Attendance in supervision and staff trainings.
Request extensions after 90 days of treatment if needed.