Family Support Worker

Chsfl•Lakeland, FL

8h•Hybrid

About The Position

The Family Support Worker aids in the prevention of child abuse and neglect in at-risk families by providing appropriate modeling techniques, education and other supportive services. Overall, the Family Support Worker contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

Requirements

High school diploma or GED equivalent, required.
Two years of experience working with children and families, required.
Knowledge of various community resources.
Proficiency in planning, project management, organization and time management.
Attention to detail.
Interpersonal relationship building, collaboration, teamwork.
Proficiency with computer systems and MS Office, including Word, Excel and Outlook.
Ability to make home visits and travel.
Ability to be sensitive to the service population’s cultural and socioeconomic characteristics.
Ability to perform at a high level of autonomy, with general supervision.
Ability to act decisively when necessary to protect client.
Ability to establish trusting relationships.
Ability to handle emergencies and potentially life-threatening situations.
Ability to observe and report the functioning of individuals and families.
Ability to effectively provide customer service satisfaction with positive service delivery results.
Ability to perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
Ability to handle stressful, sensitive situations; preserve confidentiality and professional boundaries.
Ability to meet critical deadlines, while maintaining attention to detail, accuracy and quality.
Ability to solve practical problems and document results using sound judgment.
Demonstrate the behaviors of our CHS Common Bond Values.
All applicants are subject to background screening through the Florida Agency for Health Care Administration (AHCA).

Nice To Haves

Previous experience in a social-services organization, preferred.

Responsibilities

Aid in the prevention of child abuse and neglect in at-risk families by providing appropriate modeling techniques, education and other supportive services.
Assist in developing and maintaining client records and program documentation according to contract and CHS standards (initial assessments, goal planning, progress notes termination summaries, etc.).
Enter necessary information into required software system(s) in a timely and accurate manner.
Provide appropriate modeling techniques, education and other supportive services as delineated in service plan.
Assist Case Manager, Counselor or Social Worker in providing case management support services (i.e., information, assessments, referral and linkages).
Directly transport or arrange for transportation of clients to visitations, medical appointments, counseling, shopping, etc.
Monitor quality of care by complying with contract requirements for contacting clients by phone, by letter, and/or by conducting home/residential visits.
Facilitate or co-facilitate educational classes such as parenting skills, independent living skills, anger management, household management, behavior management, pregnancy/pre-natal care etc.
Co-lead parent/child play groups.
Supervise children during scheduled visits, in-home services, visitations or in other situations as directed.
Participate in weekly client staff meetings, as requested.
Develop a strong knowledge base and stay current on dependency-related issues and trends.
Participate actively in departmental meetings, training and education, and the quality management process.
Comply with CHS’s code of conduct, policies, practices, contracts and other legal obligations.
Assist with training other team members and providing back up when necessary.
Pick up projects on the fly; perform other duties as assigned from time to time.
Demonstrate the CHS Common Bond Values in the performance of all job duties.