Family Connection Centre - Family Support Worker

Town of Canmore•Canmore, AB

12d•CA$45 - CA$48•Hybrid

About The Position

Reporting to the Family Connection Centre (FCC) Supervisor, the Family Support Worker (FSW) provides relationship-based, individualized support to parents, caregivers, and families from pregnancy and infancy through adolescence and young adulthood. Using evidence-informed, strength-based, and trauma-informed approaches, the FSW supports healthy child development, caregiver confidence, family wellbeing, and family resilience through practices such as home visitation, one-to-one support, group programming, referrals, and community engagement. The FSW assists families in navigating health, education, social, and community systems, connects them with appropriate resources and services, and works collaboratively with internal teams and community partners to provide coordinated support. This role contributes to prevention and early intervention efforts while maintaining professional, ethical, and safety standards. The Family Connection Centre, part of the Alberta Family Resource Network, serves communities across the Bow Valley. Flexibility in work hours, including evenings and weekends, and the ability to travel throughout the Bow Valley are required to meet the diverse needs of families. The Family Support Worker will be assigned a specialized portfolio, and responsibilities may include home visitation, school-age family support, child/youth/young adult programs, parenting programs, outreach services, or other Family Resource Network initiatives based on organizational needs.

Requirements

Bachelor’s degree in social work or related human service field and is in good standing and eligible for full registration with the Alberta College of Social Workers or with a regulatory college/association where applicable (Child and Youth Care, Counselling, Education)
Minimum three years of professional experience working directly with families, children, or vulnerable populations in a support, education, or service delivery capacity
Experience working with children and families, and factors that influence healthy development
Understanding of trauma-informed and strength-based approaches to family support
Demonstrated ability to build trusting relationships with diverse families and interest holders across cultural backgrounds and family structures
Experience supporting vulnerable individuals, families, and communities experiencing social barriers or marginalization
Strong written and verbal communication skills, with ability to document clearly and professionally
Proficiency with Microsoft Office applications to independently create documents, spreadsheets, and manage data
Current CPR/First Aid certification at the level appropriate for work with children in Alberta
Criminal Record Check (vulnerable sector) and child abuse registry clearance as required by Alberta legislation
Valid Class 5 Alberta driver's license
Ability and willingness to travel throughout the Bow Valley
Ability to work flexible hours, including evenings and weekends, to meet family needs

Nice To Haves

Completion of formal training in trauma-informed practice, attachment theory, or evidence-informed parenting approaches
Experience designing and facilitating group programs, workshops, or community engagement initiatives
Knowledge of Alberta's child welfare, education, and health systems and available community resources
Experience working within a family resource network or early intervention framework
Lived experience or personal understanding of family challenges, barriers, or systemic navigation
Familiarity with case management software or electronic documentation systems
Experience working in a municipal or non-profit organization

Responsibilities

Provide Relationship-Based Family Support: Deliver individualized, strength-based support to families from pregnancy and infancy through adolescence and young adulthood using trauma-informed approaches. Conduct regular one-to-one sessions to build trust and assess family needs and understand their strengths, goals, and concerns. Support healthy child development and caregiver confidence through evidence-informed practices. Adapt support strategies based on family circumstances, cultural backgrounds, and evolving needs.
Facilitate Groups and Community Engagement: Design and facilitate programs, presentations, and group activities that build family resilience and peer connections for children/youth and caregivers. Engage families in community events and outreach initiatives to increase awareness of available resources. Create inclusive, welcoming environments that respect diverse family structures and experiences.
Navigate Systems and Connect Families to Resources: Help families access health, education, social, and community services appropriate to their circumstances. Provide referrals and coordinate support with internal teams and community partners. Advocate for families and address barriers to accessing needed services and resources. Maintain updated knowledge of community resources across the Bow Valley.
Maintain Professional Documentation and Communication: Create and maintain accurate, timely case notes and confidential records following professional and legal standards. Communicate respectfully and effectively with families, colleagues, supervisors, and community partners. Use Microsoft Office to independently create and manage documents, spreadsheets, and data. Maintain clear boundaries with clients around professional relationship and levels of service. Complete reports to support grant requirements based on data collected throughout the quarter.
Support Specialized Initiatives: Implement assigned specialized portfolios such as home visitation, school-age support, or parenting programs as directed by organizational needs. Seek to understand and address service gaps and community trends through programming. Contribute to prevention and early intervention efforts within the Alberta Family Resource Network. Is a member of the Town’s Emergency Social Services team.
Health and Safety: Fulfill worker responsibilities under the Town of Canmore Health & Safety Directive. Participate in the Town's health and safety program, following all safety legislation, policies, and procedures. Perform work safely and protect the health and safety of self and others. Refrain from causing or participating in harassment or violence. Report incidents, injuries, and unsafe or harmful worksites, acts, or conditions. Is willing to read, understand and follow the Alberta College of Social Workers’ Code of Ethics and Standards of Practice. Has a familiarity with the requirements of mandated reporting as per the Alberta Child, Youth, and Family Enhancement Act.