FAMILY SUPPORT WORKER - 60074913
About The Position
The Florida Department of Children and Families is seeking energetic, compassionate, and dedicated individuals for the Family Support Worker position. This role is crucial in supporting vulnerable children and families within the community. The Family Support Worker assists investigators with caseload management, helps clients complete forms for services and benefits, and facilitates access to social, medical, education, employment, training, day care, and housing services. Key responsibilities include providing educational materials on nutrition, infant development, and parenting skills, ensuring timely immunizations and well-baby visits, and guiding families in accessing community resources. The worker collaborates with families to develop support plans, conducts interviews to gather household data, coordinates transportation, and maintains client files. Additionally, the role involves participating in trainings, making referrals to internal and external agencies, and liaising with community organizations to monitor service outcomes. This position requires initiative and sound judgment, operating on an independent level while providing essential phone and client contact support.
Requirements
- Knowledge of basic childcare and practices
- Knowledge of principles and techniques of effective communication
- Knowledge of community resources
- Knowledge of program objectives
- Knowledge of basic arithmetic
- Skill in basic counseling techniques
- Ability to assist clients in accessing community resource services
- Ability to understand and apply methods and practices used in medical, nursing, nutrition, child development or childcare settings
- Ability to interview clients to identify needs
- Ability to communicate effectively
- Ability to plan, organize and coordinate work activities
- Ability to establish and maintain working relationships with others
- Maintain a valid Florida driver's license (if required to use a state or personal vehicle)
- Maintain vehicle registration (if required to use a state or personal vehicle)
- Maintain appropriate automobile insurance (if required to use a state or personal vehicle)
- Successfully complete a State and National criminal history check
- Be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.
Nice To Haves
- A high school diploma and/or its equivalent
- Ability to speak/read/write Spanish/Creole
- A basic understanding of vehicle/safety maintenance
Responsibilities
- Assists investigators in maintaining caseload of families receiving social services
- Assists clients in completing forms for services and benefits
- Assists individuals and/or families in providing and arranging for social, medical, education, employment and training, day care services and housing
- Provides materials to individuals and/or families about nutrition, infant development and parenting skills
- Ensures immunizations and well-baby visits are received in a timely manner
- Assists individuals and/or families in learning how to access community services
- Works with family to develop family support plan
- Conducts interviews to collect general household data in order to assist household members
- Coordinates necessary transportation for families
- Maintains and updates client files
- Participates in trainings
- Makes referrals for emergency and ongoing services within the agency and to other agencies
- Maintains liaison with community agencies and service organizations to determine the results of services rendered to individual clients
- Performs related work as required
- Provides phone and client contact support
Benefits
- 5% pay differential
- Affordable health insurance & options
- Vehicle Insurance Allowance (if required to use a personal vehicle)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
