Family Support Supervisor - Organ Donation

Versiti, Inc.•Milwaukee, WI

2d•Onsite

About The Position

The Family Support Supervisor is a true donation advocate. They are responsible for organ donation authorization rates by overseeing the day-to-day operations and strategic initiatives of the Family Support Specialist team. They are responsible for training and competency of the Family Support Specialist team as well as obtaining authorization from potential donor families to choose the legacy of donation for their loved one. At Versiti, this is achieved through high-caliber, compassionate, and collaborative family support, working closely and effectively alongside other Versiti OPO staff as well as hospital care teams to develop effective care plans to achieve goals. The Family Support Specialist Supervisor is committed to outcome-oriented care, ensuring the donation process remains family-centered while optimizing the OPO’s opportunity to save lives.

Requirements

1+ years’ experience working with family dynamics within a medical or health care setting, hospice, bereavement or grief counseling
1+ years’ experience in a training or leadership role
Demonstrated leadership skills to include effective verbal and written communication, decision making, conflict resolution, and organizational abilities required
Demonstrated ability to manage diverse teams, to influence cross-functional teams and to lead change required
Ability to exercise initiative and independent judgment in addressing procedural, technical, equipment, customer, and staff problems required
Excellent interpersonal and customer service skills with a professional, courteous demeanor required
Excellent interpersonal and customer service skills with a professional, courteous demeanor, creative, with “can do” attitude; Effective problem solving and decision making skills which demonstrate good judgment required
Flexibility and dedication for handling a demanding, irregular schedule and stressful situations required
Good organizational skills with the ability to prioritize and handle multiple tasks at one time while maintaining attention to detail required
Valid Wisconsin Driver's license required

Nice To Haves

1+ years OPO experience
Demonstrated expertise and working knowledge of organ procurement preferred

Responsibilities

Responsible for organ donation authorization rate that exceeds national average
Oversees the operations of the family support team including the following: o Ensures appropriate schedule coverage and makes changes as necessary o Determines annual authorization goals and metrics, collaborates with Manager to monitor rates and make adjustments to increase rates as needed
Ensuring FSS, and any other staff that may have donation conversations, are appropriately trained
Ensuring FSS team is effective and proficient in the following areas: o Managing family conversations o Gathering social dynamic information of potential patients o Navigating conflict o Collaboration with medical personnel o Cultural humility
Works in collaboration with FSS educator to identify education opportunities, develops and executes internal and external trainings
Collaborates with clinical team to ensure team has appropriate clinical education and awareness and hospital development team to ensure team has appropriate hospital and community education and awareness
Leads continuous improvement activities that lead to increased authorization rates
Provides on-site support for staff and families as appropriate
Serves as Administrator on call
Participates in national committees
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures