Family Support Specialist (Concord, NH)

Waypoint • Concord, NH

2h • $23 - $25 • Hybrid

About The Position

The Healthy Families America program at Waypoint partners with expectant parents and families with young children, providing education, guidance, and encouragement to help children thrive and families grow stronger together. This role focuses on building trust and relationships through regular home visits, offering support, advocacy, and education tailored to each family's unique strengths and goals. The Family Support Specialist will help families build confidence, celebrate milestones, navigate challenges, and connect with community resources, working collaboratively with schools, healthcare providers, and other community agencies. Reflective supervision and ongoing professional development are provided to support employees in this meaningful work.

Requirements

• Associate's degree required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple families and priorities.
• Ability to maintain accurate documentation and confidentiality.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to work independently while collaborating as part of a supportive team.
• Flexibility to meet families where they are, including home visits and occasional transportation assistance when appropriate.
• Valid driver's license, reliable transportation, acceptable driving record, and required automobile insurance.
• Successful completion of criminal and motor vehicle background checks.

Nice To Haves

• Bachelor's degree in Social Work, Human Services, Psychology, Education, Early Childhood, or a related field preferred.
• One to two years of experience in home visiting, parenting education, family support, infant/toddler development, or related services preferred.
• Experience with Office 365 and SharePoint is a plus.

Responsibilities

• Conduct regular home visits using the Healthy Families America evidence-based model.
• Build trusting, strengths-based relationships with families through empathy, respect, and encouragement.
• Support healthy parent-child relationships and positive child development.
• Help parents identify goals, celebrate successes, and overcome challenges.
• Provide parenting education, child development information, and family support.
• Assist families in creating individualized goals and plans for success.
• Connect families with community resources, healthcare providers, schools, and social service agencies.
• Advocate for families while empowering them to confidently navigate systems independently.
• Partner with medical providers, schools, early childhood programs, and community organizations to ensure coordinated support.
• Facilitate and participate in family group activities and events through the Concord Family Resource Center.
• Work collaboratively with colleagues to ensure families receive comprehensive, coordinated services.
• Maintain timely, accurate, and confidential documentation.
• Complete assessments, service plans, and required program documentation.
• Participate in reflective supervision, staff meetings, and ongoing professional development.
• Help strengthen the program through collaboration, continuous learning, and quality improvement.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, Paid Family Medical Leave, and Pet Insurance
• Generous paid time off, including vacation, sick, personal time, and 10 paid holidays
• Retirement savings plan with employer match
• Generous mileage reimbursement
• Half-Day Fridays during the summer
• Ongoing training, educational assistance, and professional development
• Opportunities for career growth across a wide variety of programs
• Flexible, family-friendly work environment that values work-life balance
• Supportive leadership that invests in your success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree