Family Support Specialist III

Kentucky Personnel Cabinet•New Castle, KY

3d•$43,210 - $64,816•Hybrid

About The Position

The Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides services and programs to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and engage families and community partners in a collaborative decision-making process. DCBS is searching for a Family Support Specialist III who is highly skilled and motivated to help others. This includes providing professional services directly to the public in reviewing, monitoring, and determining eligibility for assistance programs. The Family Support Specialist III will also serve as a mentor and support for new staff, providing policy and procedure guidance on a daily basis. Attention to detail, experience communicating with the public, and the ability to create and utilize reports to track deadlines are all skills necessary for this position. The Family Support Specialist III is a demanding and rewarding position that requires leadership, maturity, and a strong knowledge of policy. For more information on the Department for Community Based Services, please visit our website at: https://chfs.ky.gov/agencies/dcbs/pages/default.aspx

Requirements

Graduate of a college or university with a bachelor's degree.
One year of experience in reviewing, monitoring, determining eligibility for, or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance Program, Child Care Assistance Program, Medical Assistance, or other public assistance programs.
Strong verbal and written communication skills.
Good customer service skills.
Good time management and organizational skills.
The ability to work well under pressure.
Fingerprint-based criminal background check by the Department of Kentucky State Police and the Federal Bureau of Investigation.
Must be authorized to work in the U.S. and participate in E-Verify.

Responsibilities

Interview clients, in person and, or, via phone, to gather information for applications for public assistance programs.
Process verification provided by clients to determine eligibility for public assistance programs.
Explain program requirements to clients, including what information is needed to process their case and program requirements to which they may be subject.
Identify resources in the community and make appropriate referrals.
Answer inquiries from clients regarding general program rules as well as case-specific questions.
Reviews the work of Family Support Specialist for accuracy.
Oversees office functions in the absence of the supervisor.
Assists with training of new staff.
Other duties as assigned.