Family Support Service Navigator (FT)

Multicultural Community Services Of The Pioneer ValleyHolyoke, MA
Onsite

About The Position

The Family Support Service Navigator role is a full-time position focused on supporting families who have a family member with an Intellectual Disability. Responsibilities include case management, assisting families in accessing generic services, assessing needs, developing Family Support Plans, and providing information and referrals. The role requires adherence to agency standards and DDS regulations, close collaboration with DDS Service Coordinators, maintenance of accurate financial records, and outreach to generic services and other state agencies. Ensuring timely completion of all documentation is also a key duty.

Requirements

  • Valid driver's license
  • Dependable vehicle
  • Experience working with individuals with intellectual disabilities

Nice To Haves

  • Bilingual in English/Spanish

Responsibilities

  • Case management
  • Accessing generic services
  • Assessing needs
  • Developing Family Support Plans
  • Providing information and referrals
  • Maintaining quality of programming through adherence to agency standards and DDS regulations
  • Service Navigation for the Children, Transition & IFFS
  • Working closely with DDS Service Coordinators
  • Maintaining accurate financial records
  • Outreach to generic services and other state agencies
  • Ensuring that all documentation is completed on a timely basis
  • Other duties as required
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