Service Navigator

Advocate Health and Hospitals Corporation•Rome, GA

9d•Onsite

About The Position

The Service Navigator role within the Cancer Navigator department at Atrium Health Floyd Medical Center is a full-time position responsible for conducting comprehensive biopsychosocial assessments, implementing interventions, developing and maintaining resource lists, and providing continuous monitoring of patient progress. This role involves providing emotional support, assisting patients with paperwork for resources, adhering to HIPAA guidelines, collaborating with healthcare providers, and maintaining professional standards through continuing education.

Requirements

Bachelor’s or master's degree in social work (MSW) from a Council on Social Work Education (CSWE)- accredited program preferred.
Licensed Masters or Bachelor of Social Work or Licensed Clinical Social Work issued in the state in which the teammate works
If unlicensed the social worker will obtain license within 6 months of hire date.
Demonstrates knowledge of social work principles and methods and the ability to apply these in a health care setting.
Demonstrates time management, professional accountability, and documentation skills.
Demonstrates communication skills and the ability to collaborate within a multi-disciplinary team.
Demonstrates and acts in accordance with safety principles of an accountable care organization.
Position requires sitting, standing, speaking, reading/writing, and walking throughout the workday.
Operates all equipment necessary to perform the job.

Nice To Haves

Social work and/or medical case management experience in a healthcare setting is desirable.
Masters of Social Work
Social work and/or medical case management experience in a healthcare setting is desirable.

Responsibilities

Conducts comprehensive biopsychosocial assessments by interviewing patients and families and evaluating social determinants of health including financial, emotional and social needs.
Implements interventions substantiated by assessment as appropriate to the needs of the patient/client system and consistent with available resources.
Develops and maintains an accurate list of community and national resources and refers patients based on their needs.
Develop, implement, and regularly reassess individualized care needs of patients and families and make referrals for patients and their families who require stress management or further mental health assessments.
Provide continuous monitoring of patient progress toward completion or maintenance of treatment plan and adjust interventions as needed, documenting all patient/family encounters and updates in a timely manner.
Provides compassionate emotional support to patients and their families and is available to facilitate groups.
Assist patients in completing paperwork to apply for resources, including but not limited to, social security, Women’s Health Medicaid, Veterans benefits, and national foundations.
Adheres to all HIPPAA guidelines and policies and procedures.
Collaborates with nurses, physicians, and other providers to obtain the best outcome for each patient and responds to referrals within 48 hours.
Maintains professional standards and responsibilities for his/her own professional practice according to accreditation, hospital, system, state and NASW Standards and Code of Ethics.
Completes all required continuing education to maintain licensure and increase knowledge within area of practice specialty.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program