Family Support Community Worker

Carlington Community Health Centre•Ottawa, ON

5d•CA$28 - CA$33•Onsite

About The Position

Carlington Community Health Centre is a non-profit organization committed to improving health and well-being through quality health and social services for families, youth, adults, and seniors. The organization provides organizational support and advocacy assistance to local groups and values equity, diversity, and inclusion. Carlington Community Health Centre is seeking a Family Support Resource Worker (FSRW), permanent 0.4 FTE with possibility of increase to 0.6 FTE, to work with vulnerable youth and families raising children aged 0–18. You will act as a skilled system navigator, connecting families to the community resources and support their need to thrive — including housing, transportation, food security, newcomer services, baby essentials, youth opportunities, summer camps, daycare and school registration, childcare subsidies, benefit applications, autism and disability resources, food bank access, and other community-based programs. Carlington serves children, youth and families facing multiple, intersecting challenges. Our approach addresses the social determinants of health in a way that is culturally sensitive, respectful, holistic, grounded in attachment principles, and trauma-informed.

Requirements

Bachelor's degree in Social Work or Social Service Work, with extensive experience working with parents of children aged 0–18 (or an acceptable equivalent combination of education and experience)
3–5 years' experience providing direct family support and community resource referrals to vulnerable families with children and youth including children with special needs
3–5 years' full-time experience providing supportive services to low-income, multicultural, and vulnerable families
Experience and interest working with marginalized and diverse clientele (low-income, high-needs, newcomer, and multicultural communities) presenting complex needs
Demonstrated ability to build trusting relationships with diverse and marginalized families
Knowledge of child development and behaviour management
Knowledge of local family/child resources, including services for children with special needs, and their referral pathways
Understanding of complex family dynamics and issues affecting vulnerable, multi-risk parents/caregivers
Ability to work independently and within a multidisciplinary, multicultural team environment
Ability to establish trusting relationships with diverse families, including those with a history of trauma
English: fluent speaking, writing, and reading
French: fluent speaking, reading, and comprehension

Nice To Haves

Community development experience is an asset
Early childhood education and/or perinatal education experience is an asset
A third language relevant to our client population is an asset

Responsibilities

Provide wrap-around family support to vulnerable families, including needs assessments, jointly identified priorities, and individualized action plans
Manage a caseload: integrate and coordinate access to resources and information, refer families to crisis intervention supportive counselling and community programs.
Plan and deliver programs that enhance child and family welfare based on community needs assessments.
Actively connect families to community resources and services (housing, transportation, food security, newcomer services, baby essentials, youth opportunities, summer camps, daycare/school registration, childcare subsidies, benefit applications, autism/disability resources, food bank access, and more)
Identify high-need families in the service area and link them to appropriate support services
Maintain regular connections with local partners to optimize service delivery and address service gaps
Create tools to track client engagement, outcomes, and partner satisfaction
Develop and maintain up-to-date resource materials for families
Conduct home visits for new and existing clients facing barriers
Liaise with community residents, groups, agencies, and primary care practitioners to raise awareness of programs and the FSRW role
Participate as an active team member in staff development opportunities
Attend staff training and organizational meetings
Practice open communication with team members, problem-solving operational issues as they arise
Link with other teams and workers at CCHC as required