Family Support Liaison - Part-time
About The Position
Serves as an enterprise wide experience liaison, promoting a culture of exceptional experience for children and families. Under the direction of the Patient Care supervisor, maintains a supportive, informative, and comfortable environment for patients and their families. Provides information and resources within the emergency department and trauma center (EDTC) to support the needs of each patient and family, contributing to their wait experience. Will provide comfort care items and distractions to the patient and family. Supports the overall cleanliness of waiting room areas. The Emergency Department/Trauma Center provides emergency health care for children and adolescents up until their 18th birthday who present for care. Emergency care is provided for all types of illnesses and injuries, 24 hours a day. The severity of illness and injury varies and is defined by the Triage guidelines as non-urgent, urgent, and emergent. 54% of all inpatient admissions will come from the EDTC, which is 17% of all EDTC patients. With the frequent populations seen, collaborative practice protocols help to expedite care delivered.
Requirements
- High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required
- 1+ years customer service experience including conflict management situations Required
- Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.
- Excellent customer service, communication, interpersonal, and prioritization skills are essential.
- Ability to work independently or as a team.
- Exudes confidence and finesse in stressful situations-effectively diffusing negativity.
- Effective interpersonal communication skills necessary to interact courteously and tactfully with patients, parents/families and members of health care team
- Ability to maintain positive communication skills during highly stressful situations in response to the needs of the patient and family and escalates issue when appropriate
- Demonstrates ability to value differences
- Knowledge of computer systems
Nice To Haves
- Experience within an Emergency Department Preferred
- Demonstrated experience with de-escalation Preferred
Responsibilities
- Serves as an enterprise wide experience liaison, promoting a culture of exceptional experience for children and families.
- Under the direction of the Patient Care supervisor, maintains a supportive, informative, and comfortable environment for patients and their families.
- Provides information and resources within the emergency department and trauma center (EDTC) to support the needs of each patient and family, contributing to their wait experience.
- Will provide comfort care items and distractions to the patient and family.
- Supports the overall cleanliness of waiting room areas.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
