Family Support Facilitator Supervisor

One Hope United•Lake Worth, FL

About The Position

Under the Director of Programs, the Family Support Facilitator Supervisor supervises service delivery and staff in an assigned program, in accordance with program guidelines. The role supports moderate- and high-risk families through staff resources and community partnerships, with the goal of reducing future maltreatment and involvement with the child welfare system. The supervisor promotes Motivational Interviewing, Family Team Conferencing, trauma-informed care, strength-based practice, family engagement, and risk management. Routine documentation is part of the work. The supervisor assigns and staffs cases, guides staff in case planning and safety planning, monitors client contact and safety, and ensures compliance with funding-source requirements and program guidelines. The role also reviews documentation, supports quality improvement and staff development, manages program expenditures, handles complaints and unusual incidents, and provides direct services when assigned staff are absent. Other related duties may be assigned.

Requirements

Bachelor’s degree in human services or a related field.
At least three years of child welfare experience.
Reliable transportation.
Valid driver’s license and an acceptable driving record.
Auto insurance coverage meeting One Hope United’s required levels.

Responsibilities

Supervise staff and delivery of services in the assigned program in accordance with program guidelines.
Implement Motivational Interviewing and Family Team Conferencing with staff to help families improve caregiver protective factors.
Work directly with employees on creative and flexible problem-solving to meet families’ needs.
Review intake information from Child Net referrals and assign referrals to Family Support Facilitators in a timely manner.
Observe and document services and the functioning of individuals and families, including required FSFN database entries and documentation for contract and internal quality practices.
Staff all cases with Family Support Facilitators at least monthly.
Build partnerships with community providers.
Follow One Hope United policies and procedures and complete required agency and lead Community Based Care agency trainings.
Assist CQI with developing agency documentation to improve programming, service quality, and compliance with funding-source requirements.
Complete and submit performance appraisals in a timely manner and conduct regular unit meetings with staff.
Ensure adequate client contact and achievement of minimum monthly contact hours under program guidelines.
Ensure compliance with funding-source contractual obligations and policies and procedures; train staff on implementing those procedures.
Ensure staff monitor child and client safety and respond appropriately to risks and unusual incidents.
Handle client, staff, caregiver, and collateral complaints and grievances.
Monitor program expenditures for compliance with budgetary constraints.
Oversee case responsibilities and guide staff in case planning, safety planning, and family assessments.
Participate in agency management meetings, work groups, public speaking engagements promoting agency programs and services, and funding-source trainings.
Provide direct services to children and families when assigned staff are absent.
Provide staff training, education, and supervision on therapeutic approaches with clients.
Review staff-generated written documents and ensure required documents are in case files and are well-written, accurate, clear, concise, and free of spelling and grammar errors.
Manage case assignments to promote equal distribution and maintain funding-source staff-to-client ratios.
Work with staff to ensure client safety and well-being.
Perform other related duties as assigned.