Family Support Customer Service Representative

CHILD'S PLAY WONDERSCHOOL, LLC • Piedmont, CA

7d • Remote

About The Position

Childs Play Wonderschool is looking for a Family Support Customer Service Representative to provide remote support to families and assist with customer service inquiries. This role focuses on helping parents and guardians with account assistance, scheduling support, enrollment questions, and general customer service needs. The ideal candidate has strong communication skills, a positive attitude, and the ability to provide professional support in a remote environment.

Requirements

• High school diploma or equivalent
• Previous customer service or administrative experience preferred
• Strong communication and problem-solving skills
• Comfortable using online systems and communication tools
• Ability to multitask in a fast-paced environment
• Professional and customer-focused attitude

Responsibilities

• Respond to customer service inquiries via phone, email, and chat
• Assist families with account and enrollment support
• Provide scheduling and general administrative assistance
• Maintain accurate records of customer interactions
• Resolve customer concerns professionally and efficiently
• Update customer information in company systems
• Support internal administrative workflows
• Deliver a positive customer experience at all times

Benefits

• Remote work flexibility
• Paid training
• Flexible scheduling
• Career development opportunities
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED