Family Support Coordinator

Metropolitan Ministries•Dade City, FL

1d•Onsite

About The Position

The Family Support Coordinator will ensure that clients are assessed according to the Family Support Center Policies and Procedures with an additional focus on screening clients in need of day-to-day services in a timely and efficient manner. Additionally, this position is also responsible for providing resources for clients while properly utilizing HMIS real-time data entry. This Family Support Coordinator will coordinate operations, volunteer and intern training to run the Metro-Market, Metro-Outfitters and learning-centers to ensure markets are fully stocked promoting dignity for all clients.

Requirements

A minimum of an Associates Degree and experience working with individuals who are homeless or at risk of homelessness preferred.
A combination of a High School Diploma/GED, lived experience and volunteering may be considered for qualifications.
Must be willing to continue education on homeless population and continue enhancing professional skills by taking initiative in attending appropriate job-related trainings, seminars, conferences and workshops.
Requires heart for ministry and comfort working with poor and homeless families and individuals.
Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner.
Knowledge of community resources available to homeless population.
Ability to deescalate clients on the edge of verbal or physical trauma.
Ability to work as part of a team within a multi-disciplinary framework.
Ability to manage other employees and volunteers.
Demonstrates computer literacy with knowledge of Microsoft Office and client databases.
Requires customer service and oral and written communication skills.
Must demonstrate legal authorization to work in the United States.
Must pass required background pre-employment screening.
Must be able to communicate effectively in English.

Nice To Haves

Bi-lingual a plus, but not required.

Responsibilities

Directly responsible for assessing clients; training, supervising and directing the volunteers and interns.
Responsible for providing client evaluations for determining services and approve those services based on policy, procedure and guidelines.
Take an active role in ensuring data collection is being performed based on department guidelines and reporting of data is timely and accurate.
Ensure services are offered with a smooth and timely client flow exercising good stewardship and ensure Mission statement is fulfilled with each client interaction.
Provide community resource information regarding other agencies, organizations and ministries to meet varying needs of clients.
Maintain professional manner and confidentiality standards with clients.
Ensure Metro Market and Metro Outfitters has adequate support with appropriate volunteers, and interns.
Work directly with warehouse staff to ensure Market and Outfitters are stocked with inventory for the purpose of stocking shelves and ensuring availability for client needs.
Utilizing appropriate requisition process for food, clothing and hygiene items.
Responsible for all operations of the Metro Market and Outfitters to include but not limited to: ordering inventory, stocking of food and clothes, cleanliness of all space and equipment (carts, freezers, refrigerators, shelves, floors, air vents, etc.).
Maintain accurate required temperature logs and follow all USDA food requirements for the Metro-Market.
Work with Volunteer Services to assure that appropriate number of volunteers are available and fully trained each day following all Outreach and Family Support Center Procedures.
Work in coordination with Family Support Supervisors to fully train and develop interns and work-study students.
Participates in Metropolitan Ministries’ events, holiday efforts, Family Advisory Committee meetings and events, extended evening hours.
Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan.
Attend required staff meetings and on-going trainings.
Complete other duties as assigned.

Benefits

Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
Preventative care is 100% covered (free) on all plans.
PTO is offered to full-time and part-time employees.
11 days of PTO and 10 paid holidays annually.
Option to participate in the 401K plan with employer match.
$15,000 in employee Life Insurance paid for by Metropolitan Ministries.
Employee Assistance Program
Option to participate in supplemental group insurance plans at affordable rates.
Tuition reimbursement program
Training and career development.
Discounted membership at the YMCA.