Family Support Coordinator

BarrierFree Living•New York, NY

2d•Onsite

About The Position

The Family Support Coordinator at Freedom Village plays a key role in fostering a supportive, inclusive community for families. This position is responsible for coordinating services and activities while providing comprehensive case management to support family stability, well-being, and self-advocacy. The Family Support Coordinator connects tenants with vital resources, promotes parent and family empowerment, and supports efforts to maintain permanent housing. This role requires a strong commitment to service coordination, trauma-informed care, and family-centered advocacy within a supportive housing setting.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, or a related field required
Minimum of 2 years’ experience working with families, preferably in supportive housing, domestic violence, child welfare, or similar settings.
Strong understanding of trauma-informed care, family systems, and NYC social service systems.
Experience working with diverse populations including survivors of domestic violence, people with disabilities, and families facing homelessness.
Ability to work in fast paced environment.
Excellent conflict resolution skills.
Open to working with diverse populations.

Nice To Haves

Master’s degree preferred.
Bilingual (Spanish or ASL speaking) preferred.

Responsibilities

Provide comprehensive, trauma-informed case management to families, including intake, needs assessments, goal planning, and follow-up.
Support families in accessing resources such as public benefits, childcare, healthcare, education, legal advocacy, and mental health services.
Assist families in navigating systems such as HRA, ACS, DOE, and housing court, and advocate on their behalf as needed.
Collaborate with on-site social work and property management teams to ensure coordinated support for tenant stability and safety.
Support caregivers to enhance their parenting skills
Develop and implement workshops, groups, and events focused on parenting, life skills, youth development, and family enrichment.
Maintain inventory and distribute age-appropriate supplies, books, and materials to support children’s development and family wellness.
Advocate and collaborate with community agencies to support child, family, and agency outcomes; including accompanying to appointments as needed. Provide referrals and information to outside agencies related to child development, recreation, and mental health
Maintain accurate and timely documentation of all services and interactions in the agency’s case management database.
Track and report program outcomes and support compliance with funding and contractual requirements.
Participate in case conferences, supervision, staff meetings, and training sessions.