Family Support Coordinator

Racker•Ithaca, NY

1d•Hybrid

About The Position

The Family Support Coordinator creates, expands, and coordinates innovative community based services for individuals with developmental disabilities. Partners with individuals and families to develop individualized plans that will help them to meet their goals and lead full lives as active members of their communities.

Requirements

Bachelor’s degree preferred, or a combination of education/experience
Ability to meet approved driver criteria or hold a valid driver’s license
Excellent interpersonal and organizational skills
Excellent communication skills
Ability to prioritize and multitask a high volume of work
Understanding of developmental disabilities, human development, supervisory skills, and knowledge of the local community helpful.
Knowledge of self-direction and support brokerage services preferred.
Ability to access family’s homes and other community sites, and any sites that Community Support Staff visit
Ability to operate standard office equipment

Responsibilities

Ensure families receive timely, quality services
Serve as liaison between individuals/families, community support professionals, and Care Mangers as needed
Communicate regularly with individuals receiving services and/or families regarding services provided
Support the development of Circles of Support
Attend individual’s Life Plan and COS meetings, as needed and outlined by OPWDD guidance documentation, to support each individual with managing their services.
Develop Staff Action Plans with individuals/families, Care Managers and community support professionals as needed, ensuring that Plans are written and implemented accurately for maximum effectiveness and participant outcome achievement.
Monitor all service documentation to ensure timely creation of monthly summaries, plans, reports and other required documents, as well as documentation of distribution as outlined by the program, agency and outside entities and required by ADMs.
Maintain all required documentation in eVero in compliance with service ADMs and agency procedures.
Assess individual and family staffing needs; recruit, hire, train, ensure credentialing of staff, supervise, coordinate backup staffing, and initiate service referrals as needed
Support families with staff performance evaluations and Core Competencies
Maintain active lists of staff
Maintain confidential files for participating individuals and staff supervised
Assume leadership for specific program areas as assigned, including all areas of the Community Support Services Department.
Assist in the organization of trainings, conferences, etc., relating to Community Support Services and staff development
Promote public awareness of Racker’s Community Support Services through ongoing contact in the community
Provide leadership and direction to staff that fosters independence and positive choices.
Facilitate and support inclusion and relationships within the community for service participants