Family Support Coordinator I

Lifebanc•Cleveland, OH

22h•Hybrid

About The Position

This position is responsible for ensuring that all donors and potential donor families are offered the opportunity for donation through collaboration with Lifebanc and hospital staff members. The Family Support Coordinator I serves as a resource and support mechanism for both the donor families and hospital staff during the active donation process and responds to all donor family needs 24/7. In addition, the FSC will support and maintain the mission, vision and values of Lifebanc in their work and job duties.

Requirements

Bachelor’s Degree preferred in social work, psychology, health care, funeral industry, education, or ministry.
At least 3 years of progressive experience in related field.
Experience in dealing with families in grief and/or crisis situations.
Appropriate current license pursuant to required education and experience.
Strong organizational skills.
Ability to maintain confidentiality.
Ability to be on call and work extended hours, including weekends and holidays.
Ability to make decisions after analyzing and interpreting a situation.
Ability to communicate effectively with a wide range of people including families, physicians, nurses, clergy, and staff regarding sensitive issues.
Ability to work independently from home, the office, or hospital settings. May also work out of car at times.
Current valid driver’s license and automobile insurance.

Responsibilities

Serves as a member of the health care team and provides support for end-of-life decisions regarding organ, tissue, and eye donation.
Onsite presence for collaboration with the health care team during end-of-life discussions of potential organ, tissue, and eye donors.
Assists in identifying the appropriate next of kin of potential organ, tissue, and eye donors in compliance with UAGA CMS, AATB, CMS standards and Lifebanc policies.
Knowledge of the details regarding the recovery process and benefits of donation to the donor family.
Under the direction of the FSC II, obtains and documents a comprehensive medical and social history interview with the next of kin, significant others and/or healthcare professionals of potential organ and tissue donors in compliance with CMS, AATB, FDA, EBAA standards and Lifebanc policies.
Accurately documents required information in iTransplant in a timely manner.
Provides crisis intervention, counseling techniques and emotional support for the donor family during the organ donation and recovery process in compliance with Lifebanc policies.
Provides support and memory making for donor families during the donor case.
Supports next of kin with requested follow up such as acceptance/deferral outcomes and/or post recovery notification.
Works with hospital team to assure details related to the coroner/medical examiner’s involvement are communicated with the NOK such, contact name and phone number.
Ensures departmental quality guidelines are maintained through timely and accurate documentation in donor charts to maximize opportunities for transplantation and provides essential customer service both within Lifebanc and outside the organization.
Assists the Bereavement Department and other departments in donor family related needs.
Performs other duties as assigned.