Family Support Coach (Chicago)

New Moms•Chicago, IL

8d•$49,000 - $51,000•Hybrid

About The Position

The Family Support Coach provides home and community-based services to young moms using the evidence-based Parents as Teachers model. This role includes parent coaching, case management, and group programming. The coach works closely with Doulas and other team members to deliver high-quality, trauma-informed support to families in Chicago.

Requirements

Bachelor’s in social work, psychology, counseling, or similar field OR Bachelor’s in other field + 2 years clinical/human service experience OR High school diploma + 5 years clinical or human service experience
At least 1 year experience in a similar role preferred
Valid driver’s license, daily access to a car, and insurance required to complete essential functions of job description
Comfort using digital tools and case management software
Ability to work one evening per week; occasional weekends

Nice To Haves

A strong relationship-builder who can connect authentically with young moms
Comfortable working independently and managing your time on the go
Passionate about equity and trauma-informed practices
Organized and able to keep up with paperwork and deadlines
Tech-savvy and open to using apps and digital tools to stay connected
A problem-solver who can find creative ways to support families facing challenges
Flexible and calm under pressure - no two days are exactly the same

Responsibilities

Provide regular in-home visits using evidence-based curriculum
Coach and support families in parenting, goal setting, and mental wellness
Develop service plans using assessment tools and participant input
Link families with resources and advocate on their behalf
Encourage participation in weekly parent support groups
Maintain timely and accurate documentation
Contribute to team learning and support program compliance

Benefits

Medical insurance with generous employer contribution
Dental and vision insurance
Flexible Spending Account (FSA)
Short-term disability, long-term disability, and life insurance – 100% employer-paid
Employee Assistance Program (EAP) for free counseling and resources
Generous paid time off
15 paid holidays
Half days on Fridays during the summer
403b retirement plan with employer match
Pre-tax transportation benefits
Professional development opportunities
Discounts on Bright Endeavors products
Free spiritual direction services