Family Support Case Aide

FORESTDALE INC.•New York, NY

3d•$23 - $27•Hybrid

About The Position

Forestdale Inc. Preventive Service Program is a family support program for families facing or experiencing challenges which can impact their ability to parent their children. The program is designed to assist families in meeting the individual and family challenges in their lives. The program Case Aides assist the Case Planners to locate and enroll the family in concrete services and connect them to resources that will help to address the individual and family needs. Case Aides also escort families to appointments for support and guidance in navigating systems.

Requirements

High School Diploma or equivalent required
Self-motivated, organized, compassionate and creative
Have a working knowledge of the child welfare and family court systems.
An understanding and respect for community needs and cultures
Willing and capable of working with multicultural families
Ability to develop working relationships with children and adults using good interpersonal skills,
Organizational, verbal, and written communication skills
Ability to accommodate a flexible work schedule, including evenings and weekends
Ability to travel in and around the metropolitan New York City region
Ability to maintain composure and function well under stress

Nice To Haves

Bachelor’s degree preferred
Bilingual (Spanish) strongly preferred

Responsibilities

Initiate and maintain regular contacts with families in their homes
Establish a trusting relationship with families
Provide assistance to clients with applications to concrete services like fair hearings and public assistance and establish contact with community resources
Assist in making and attending health and human service appointments, including activities related to employment and educational goals.
Assist parents to improve their skills to optimize the home environment for the child’s well-being and safety
Responsible for weekly paperwork, including descriptive narrative of each home and office visit.
Entry of documentation required for all program systems (CARA, Connections, PROMIS)
Assist case planners to enroll clients in services.
Assist in monitoring clients use of services for mental health and/or substance abuse