Family Support Assistant I (Fresno County)

Fresno Economic Opportunities Commission•Fresno, CA

8h•$19 - $22•Hybrid

About The Position

The Family Support Assistant role is a highly visible position within the Head Start program, responsible for delivering direct services including outreach, recruitment, application assistance, attendance monitoring, home visits, promoting healthy living, ensuring overall well-being, and fostering family partnerships. This role encourages self-sufficiency through advocacy and assists in fulfilling the organization's vision.

Requirements

High school diploma or GED.
Twelve (12) college units in Social Work, Human Services Psychology, Human Development, Health or related field OR Medical Assistant (MA)/Certified Nurse Assistant (CNA) certification.
One (1) year experience in customer service or social services.
Knowledge of general office skills and organization (i.e. copying, filing, scanning, calculator, phone etiquette).
Effective presentation, written and verbal communication skills.
Ability to perform mathematical calculations.
Proficient in Microsoft Office Suite and related business software.
Ability to work well with preschool children/families and diverse population, and with contracted service providers and representatives of collaborating agencies.
Ability to multitask and prioritize work, and do so with limited supervision.
Maintain a valid California driver’s license, reliable transportation and adequate auto insurance as required by State law.
Pass required reference checks and fingerprint clearance under Title 22 regulations: Department of Justice/FBI, Criminal Record Statement, Child Abuse Central Index (CACI) and background investigation as needed prior to employment.
Physical examination, TB screening clearance and signed federal criminal record declaration are required within 7 days after employment.
Obtain a valid AB 1207 Mandated Reporter Certification prior to first day of employment.
Pass and maintain Basic Pest Management in a Child Care Settings annual certification as required by the California Healthy Schools Act (HSA).
Attend and pass the Family Development Credentialing Program within 18 months of employment.
Immunized against influenza (flu), pertussis (whooping cough) and measles. The influenza vaccination must be obtained annually during flu season, August 1st through December 1st. Exemptions apply for medical reasons or documented immunity for pertussis/measles, or written declaration for declining the flu vaccine.

Nice To Haves

Bilingual English/Spanish or other secondary language preferred based on the needs of the clients and the program.
Former Early Head Start/Head Start parents preferred.

Responsibilities

Welcome families to the Head Start program with high-quality customer service and explain program regulations and guidelines.
Participate in the recruitment and outreach of families for the Head Start program, complete applications, and follow up on all inquiries.
Perform recruitment duties to increase enrollment and awareness of the Head Start Program and its services.
Support families in assessing community resources and make appropriate referrals.
Collaborate with community agencies to support child, family, and organization outcomes.
Assist families in locating sources of health, dental, and mental health care and encourage their involvement in health care systems.
Conduct, track, and maintain accurate records of all Head Start Program Performance Standards mandated screenings (health, dental, nutrition, mental health).
Maintain confidentiality of records and information on staff, children, and families.
Attend all Local Parent Committee (LPC) meetings.
Provide support, encouragement, and guidance to parents by informing families of community agencies, resources, workshops, and classes.
Notify families of meeting/appointment dates/times and provide transportation as needed.
Promote, coordinate, and encourage family participation in the classroom and program/community events.
Assist families in developing Family Partnership goals and support their efforts to reach these goals through regular follow-ups.
Work with families to maintain regular child attendance, contacting families and documenting reasons for absence.
Maintain accurate and complete documentation of services to families and children, ensuring electronic records, paper documentation, and files are up-to-date.
Attend and participate in required conferences, meetings, and trainings.
Translate as needed (if bilingual).
Observe classroom activities and child interactions to become familiar with the child’s needs.
Actively encourage and embrace diversity.
Model professionalism for staff, parents, children, clients, and community members.
Promote a collaborative environment within service areas, the program, and the organization.
Participate in activities designed to ensure program quality.
Travel for work-related business using a personal vehicle.
Maintain regular attendance and punctuality.
Work evenings and weekends as required.
Perform other duties as assigned.