Family Success & Operations Manager (Tutoring)

The Tutorverse • New York, NY

8d • Hybrid

About The Position

The Family Success & Operations Manager will be responsible for leading, growing, and managing the successful operation of group-classes and/or one-on-one private tutoring programs. Reporting to the executive team, the Manager takes 360-degree ownership of the parent and student experience from start to finish. A successful Manager will lead, grow, and manage a team of Associates and Assistants to help parents enroll in the right program for their student, successfully navigate a rigorous academic program, and resolve inquiries and manage expectations along the way. The ideal candidate is an experienced manager of people and process, and is energetic and charismatic in-person, on the phone, and over Zoom. We’re looking to develop the next generation of business leadership here at The Tutorverse!

Requirements

• Possesses at least a baccalaureate degree from an accredited college.
• Has 3+ years of experience managing and organizing staff, processes, and KPIs.
• Has experience in a highly consultative, customer-facing role (e.g., admissions, premium account management, or high-touch customer success).
• Possesses a confident, empathetic, and polished executive presence (in-person and on the phone) capable of inspiring both staff and parents.
• Has a proven track record of systems-thinking, independently identifying operational bottlenecks and engineering permanent solutions.
• Brings inexhaustible drive, energy, enthusiasm, and mental agility.

Nice To Haves

• Hands-on experience architecting pipelines, dashboards, or automations in a CRM (such as HubSpot or Salesforce).
• A background in premium hospitality, crisis management, or educational administration.
• Industry knowledge of the public and private education sector in NYC.
• A degree in business administration.

Responsibilities

• Directly manage, coach, and evaluate a team. Ensure staffing gaps are filled, coverage maps are maintained, and the team is operating at peak performance.
• Act as the primary owner of our CRM (HubSpot). Design, implement, and optimize automated workflows, communication sequences, and reporting dashboards to ensure no parent inquiry falls through the cracks.
• Serve as the ultimate point of escalation for complex parent concerns. Step in to conduct high-ticket, consultative enrollment conversations when necessary, guiding families with confidence and deep industry knowledge.
• Coordinate people and processes to ensure the seamless, day-to-day operation of our weekday afternoon and weekend class logistics.
• Analyze pipeline data, enrollment conversion rates, and operational metrics to provide the executive team with actionable insights for business growth.

Benefits

• Comprehensive Fortune 500-level medical, dental, and vision coverage (with options for dependents and domestic partners).
• HSA, FSA, and other pre-tax savings opportunities.
• Paid Time Off (PTO) starting at two weeks annually plus holidays.
• Seasonal hybrid work schedule.
• Pre-tax commuter savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager