Family Specialist

CN Guidance and Counseling Services • Plainview, NY

5d • Hybrid

About The Position

Work with the CN Guidance FACT Team to deliver services to individuals diagnosed with severe mental illness whose needs have not been met by more traditional service delivery approaches. This role involves integrating dual-recovery treatment, family support, or vocational/employment training with the tasks of other team members. The position is responsible for assessment and service planning, quality assurance and improvement processes, utilization review, incident reporting, and coordination between FACT and other systems. The Family Specialist will engage in assessments, case management, crisis intervention, and discharge planning, while maintaining case records and completing documentation in compliance with regulations. Services are provided directly, via Telehealth, face-to-face, and/or collateral services to recipients in the FACT Office or in the community. The role requires a 35-hour work week, including periodic pager coverage. The Family Specialist will assist recipients in developing appropriate expectations from treatment, strengthen their ability to understand and utilize therapy, and find resources after treatment through proper discharge planning. They will exchange information with other agencies for the recipient's benefit and ensure compliance with regulations. Utilizing and understanding the value of supervision is key to increasing practice skills, promoting better services, and maintaining accountability. The role also involves facilitating data sharing with individuals for partnered decision-making and keeping clients informed of progress, completing QI training, and cultivating a culture of inclusion. Adherence to all safety protocols and procedures is essential to ensure a safe working environment.

Requirements

• A bachelor's degree or higher in social work, psychology, rehabilitation counseling, or related field preferred.
• Current New York State Driver's License
• Clean DMV Record
• Proof of Motor Vehicle Insurance
• Two years' experience working with the chronically mentally ill (Masters level) recommended.
• Three years' experience working with the chronically mentally ill (Bachelor's level) recommended.
• Competency in substance abuse, family support, or vocational rehabilitation must be demonstrated by at least one year of training and/or experience in integrated mental health and substance abuse assessment and treatment.

Responsibilities

• Perform routine team duties, and have lead responsibility for integrating dual-recovery treatment, family support or vocational/employment training with the tasks of other team members.
• Responsible for providing Assessment and Service Planning, Quality Assurance and Improvement Processes, Utilization Review, incident reporting and coordination between FACT and other systems.
• Engage in performing assessments, case management, handling crisis intervention, and discharge planning.
• Maintains case records and completing documentation on time and in a matter in compliance with federal, state and agency regulations.
• Provides direct, Telehealth face-to-face and/or collateral services to recipients either in the FACT Office or in the community in places and situations where problems arise.
• Assists recipients in developing appropriate expectations from treatment.
• Strengthens the ability of the recipient to understand and utilize therapy and find resources after treatment has ended through proper discharge planning and termination process.
• Exchanges information with other agencies that benefits the recipient, or ensures compliance with regulations and coordination of services.
• Utilizes and understand the value of supervision, which increases practice skills, promotes better services for the recipient and preserves accountability to the Agency.
• Facilitate sharing of data with the individuals to whom it applies to facilitate partnered decision-making and to keep clients informed of progress.
• Complete QI Training during onboarding and participate in QI refresher training as needed.
• Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences.
• Adherence to all safety protocols and procedures to ensure a safe working environment for all employees.
• Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines.
• Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees.
• Other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
• Flexible Spending Account
• 403(b) retirement plan
• Long Term and Short Term Disability
• Legal Plan
• Dependent Care Expense Account
• Life Insurance/Supplemental Life Insurance
• Pet Insurance
• HRA
• Training programs including a Mentorship program
• Employees may be eligible for Federal/Public Student Loan Forgiveness
• Career growth and Promotional opportunities
• Employee Perks and Discounts to Broadway shows and more
• 5 Personal Days
• 10-20 Vacation Days
• 12 Sick Days
• 12 Company Paid Holidays-yearly

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level