Copy of SOP - Family Shelter Monitor

Mission Action•San Francisco, CA

3d•Onsite

About The Position

The Buena Vista Horace Mann Family Emergency Shelter (BVHM FES) uses the school's gym as a family emergency shelter, providing services to up to 20 families experiencing homelessness. The program operates during evening and overnight hours from 6:00 pm to 7:00 am, 7 days a week, 365 days a year. Shelter Monitors are responsible for the operation and security of the shelter site and the supervision of the shelter youth and families. This role requires availability for weekend and overnight shifts.

Requirements

Strong commitment to serving low-income and underserved communities, with an ability to relate to and communicate with a broad range of clients and colleagues
Commitment to social justice issues, and familiarity with Mission Action's mission and organizational work
At least 1 year of experience providing services to low-income, homeless youth and families
Must be able to remain awake and alert for entire shift
Written and oral communication in English is required
Bilingual Spanish must be able to speak and write enough to provide instructions and basic communication; fluency strongly preferred
Basic computer proficiency (MS Word, e-mail, etc.)
High School Diploma or equivalent
Must obtain TB and background clearance upon hire

Nice To Haves

Experience working with underprivileged adults or day laborers, LGBTQ and/or immigrant communities, preferred
Volunteer experience, customer service experience and transferable skills will be considered
CPR/First Aid Certification within 3 months of hire

Responsibilities

Ensures the safety and security of shelter site and responds to emergency situations, as needed
Consistently enforces all shelter policies for staff and youth and family participants
Understands and is able to explain shelter rules and grievance policies
Schedules shelter hearings
Makes regular reports to shelter management using daily logs, forms, e-mail, and phone calls; provides pertinent shelter data to for contract and grant reports
Reports issues requiring repairs and maintenance to Director of Operations
Facilitates daily check-in and check-out of guests from the shelter
Mediates and de-escalates conflicts
Completes mandated reporter training and certification and report instances of child abuse/neglect as needed
Remains awake and alert during assigned shifts, and ensures that other night staff are also doing so
Participate in fundraising and organizing efforts as needed
Attend organizational and departmental meetings, trainings, and activities.
Maintain professional attitude and work ethic
Comply with Mission Action policies and procedures, and laws pertaining to the operation of Mission Action
Perform other duties as assigned