Centralized Intake and Emergency Services Family Services Worker

State of Vermont • Williston, VT

4d • Hybrid

About The Position

DCF Family Services is recruiting for a Full Time Family Services Worker position at the Central Intake & Emergency Services Unit (CIES). CIES is a statewide child protection hotline that operates twenty-four hours a day, every day of the week, including holidays. The unit serves as child abuse reporting system for the State of Vermont and also handles after-hour emergencies related to child abuse and neglect, children in state's custody, delinquency and youth with behaviors beyond the control of their caretakers including coordination of after-hours HESOC work.

Requirements

• Bachelor’s degree or higher in social work or related field.
• OR Associate’s degree in human services or related field AND twelve (12) or more months of experience in human services that includes any combination of the following: casework, crisis intervention, call center information and referral.
• OR Twelve (12) or more months working in the Family Services Division for the State of Vermont.
• Must be willing to work some holidays as needed.
• Must have a private means of transportation to the office.
• Incumbents predictably encounter high levels of stress, strong differences of opinion, and potentially exposure to threats of harm.
• Class incumbents may be required to be on standby status to answer the hotline during night, weekend, and holiday hours.

Nice To Haves

• Some of the regular business hour shifts may be done remotely after a training period and in accordance with the state's telework policies.

Responsibilities

• Answer the child protection hotline and gather information from callers about alleged abuse or neglect
• Document reports of abuse and neglect in the state's reporting system
• Coordinate the division's after-hour emergency responses
• Provide guidance and support to District Family Services Workers deployed after-hours to conduct investigations and other responses to emergencies in the community
• Inform law enforcement about the laws, policies and procedures that govern child protection and youth justice
• Coordinate foster care and other placements for children in DCF custody
• Provide information and referrals to foster parents and community agencies

Benefits

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• State defined benefit pension plan
• Deferred compensation 457(b) plan
• 11 paid holidays each year
• Generous leave plan
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level