Family Services Specialist I/II
About The Position
The Family Services Specialist I/II is a customer service eligibility specialist serving clients of Adult and Family Services. The position is designed for telework/work from home, subject to Agency Director approval. The employee must complete mandatory in-office training, including JumpSTARt Training at a regional training facility; travel and lodging for this training are paid. The position begins with 120 days of in-person office training, after which performance is evaluated before the employee may work from home full-time. In-person training is provided. Occasional travel is required, and the employee must have a valid driver’s license and maintain required car insurance. The role involves interviewing clients and processing electronic applications and renewals for SNAP, Child Care, and Medical programs. The specialist interprets and applies policies and procedures, documents casework clearly, and independently performs complex tasks. The employee provides first-contact resolution for clients using the virtual eligibility center or online platforms. Customer contact is handled primarily by incoming and outgoing phone calls. Annual salary is $37,440 for Level I (H14A) or $40,248 for Level II (H14B), plus full state employee benefits. This is a position in the Oklahoma Civil Service. OKDHS is a Fair Chance Employer.
Requirements
- Level I: Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting 30 semester hours of college for each year of required experience.
- Level II: A bachelor’s degree; or an associate’s degree plus two years of qualifying administrative support, recordkeeping, customer service, or client service experience; or an equivalent combination of education and experience, substituting one year of experience in a professional business, public sector, or social work environment for each year of the bachelor’s degree; or two years of experience as a Family Services Specialist.
- Must attend mandatory in-office training, including JumpSTARt Training at a regional training facility.
- Must possess a valid driver’s license and maintain required car insurance.
- Must complete 120 days of in-person office training and meet performance expectations before working from home full-time; telework is subject to Agency Director approval.
Nice To Haves
- Previous call center experience may be given preference.
Responsibilities
- Interview clients and process electronic applications and renewals for SNAP, Child Care, and Medical programs.
- Interpret and apply policies and procedures.
- Provide clear documentation of casework.
- Independently perform complex tasks.
- Provide first-contact resolution for clients who use the virtual eligibility center or online platforms.
- Handle customer contact primarily through incoming and outgoing phone calls.
Benefits
- Full state employee benefits.
- Travel and lodging paid for mandatory JumpSTARt Training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
