Family Services Specialist I/II
About The Position
The Family Services Specialist I/II supports adults experiencing vulnerable or difficult circumstances by listening, advocating, investigating, collaborating, and helping them access services. The position begins at the FSS I level under close supervision, with training and mentorship in Adult Protective Services (APS). After completing training and required competencies, the employee advances to FSS II, gaining greater independence and a pay increase under the local compensation plan. The role helps Warren County residents navigate crises, investigates allegations of abuse, neglect, and exploitation, assesses safety and capacity, and develops service plans that promote safety, stability, and dignity. The specialist works with families, caregivers, service providers, medical providers, law enforcement, community agencies, and legal professionals, while applying relevant laws and procedures fairly and maintaining accurate documentation and required reporting. The position also participates in an after-hours on-call rotation.
Requirements
- Bachelor’s degree in a Human Services field, or a bachelor’s degree in any field plus at least two years of related Human Services experience, per 22VAC40-670-20.
- Understanding of adult behavior, social work principles, and challenges faced by vulnerable adults.
- Strong communication skills, including listening, clear speaking, and thoughtful writing.
- Ability to make sound decisions in high-stakes situations.
- Comfort with interviewing, assessing needs, and building trust across diverse populations.
- Organization and time-management skills amid shifting priorities.
- Ability to collaborate and maintain positive working relationships.
- Willingness to learn, evolve, and stay informed about APS best practices.
- Basic computer skills.
- Valid driver’s license.
Nice To Haves
- BSW, MSW, or Virginia Social Worker license.
Responsibilities
- Help vulnerable adults navigate crises and access needed services and supports.
- Investigate allegations of abuse, neglect, and exploitation with empathy and professionalism.
- Assess adult safety and capacity while respecting each person’s rights, autonomy, and wellbeing.
- Develop service plans that promote safety, stability, and dignity.
- Discuss adult safety with families, caregivers, and service providers, balancing compassion, clarity, and firmness.
- Collaborate with medical providers, law enforcement, community agencies, and legal professionals.
- Apply laws, policies, and procedures fairly and consistently.
- Maintain accurate documentation and complete state, federal, and local reporting.
- Respond to emergencies as part of an after-hours on-call rotation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
