Family Services Specialist III

Oklahoma Human Services•Norman, OK

2d•$44,273 - $44,273•Hybrid

About The Position

This position is located in Norman, Oklahoma. The annual salary is $44,272.80 plus full state employee benefits. Occasional travel is required, and the candidate must possess a valid driver's license and maintain required car insurance.

Requirements

A master’s degree; or a bachelor’s degree and one (1) year of experience in professional social work; or an equivalent combination of education and experience, substituting one (1) year of experience in professional social work for each year of the bachelor’s degree; or three (3) years of experience as a Family Services Specialist.
Must possess a valid driver's license and maintain required car insurance.

Responsibilities

Reviews and responds to requests for information and clarification of laws, policies, and procedures surrounding social safety net programs; provide responses to inquiries concerning applications and reviews filing requirements, due dates, and similar information.
Coordinates with other staff or units as needed to clarify policies and procedures determines the status of individual applications, reviews and resolves problems; routes requests to appropriate staff and units for processing; and scans and uploads customer verifications.
Prepares and disseminates communications relating to social safety net programs including agency or program rules, policies, procedures, or requirements including basic program inquiries.
Performs tasks such as gatekeeping assignment of work to staff and schedule for issuance and pick up of Electronic Benefit Transfer cards.
Enters and retrieves information into the system; receives and reviews documents including customer verification; proofreads previously entered data and makes routine corrections.
Reviews and processes claims from vendors, contractors, medical providers, and others for reimbursement or payment under various state programs.
Manages a caseload and provides services for individuals and their families; coaches clients and arranges for needed treatment or other services.
Assists customers in securing needed information and documents; conducts interviews to obtain information from clients; provides transportation or other assistance to clients as required and within established program rules and laws.
Evaluate the needs of individuals and families in an office setting, via phone, video conference, and/or home visits to obtain information for processing and completing eligibility determinations within established rules and guidelines; and complete necessary case documentation.
Participates in staff conferences and interdisciplinary team meetings for the purpose of determining successful pathways for client success in reaching their individual goals and achieving self-sufficiency.
Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; works effectively with partners to serve shared customers while maintaining confidentiality.