Family Services Specialist I/II

Oklahoma Human Services•Oklahoma City, OK

4d•$37,440 - $40,248•Hybrid

About The Position

This position is located in Oklahoma City, Oklahoma. The role involves greeting clients, assessing their needs, determining program eligibility for Adult and Family Services, interviewing clients, managing a caseload, compiling data, completing documentation, and making appropriate program referrals. The position may be full-time in an office setting, full-time work from home, or a hybrid of the two. Travel is occasional, and the employee must possess a valid driver's license and maintain required car insurance. Mandatory in-office training, including JumpSTARt Training at a regional facility, is required, with travel and lodging paid.

Requirements

Level I: Two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
Level II: A bachelor’s degree; OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. OR two (2) years of experience as a Family Services Specialist.
Must possess a valid driver's license and maintain required car insurance.
Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility.

Responsibilities

Greet clients in a professional and kind manner via phone or in an OKDHS retail space.
Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
Interview clients in an office setting or via phone.
Manage a caseload.
Compile data and complete documentation for eligibility.
Make appropriate program referrals to community resources.
Participate in individual and staff conferences.
Must attend all mandatory trainings associated with the position.