Family Services Specialist I/II

Oklahoma Human Services•Norman, OK

3d•Onsite

About The Position

This is a full-time position in an office setting located in Norman, Oklahoma. The role involves greeting clients, assessing their needs, determining program eligibility, interviewing clients, managing a caseload, compiling data, making referrals to community resources, and participating in conferences and mandatory training. Occasional travel is required.

Requirements

Must possess a valid driver's license and maintain required car insurance.
Level I: Two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
Level II: A bachelor’s degree; OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. OR two (2) years of experience as a Family Services Specialist.

Responsibilities

Greet clients in a professional and kind manner in an OKDHS retail space.
Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
Interview clients in an office setting or via phone.
Manage a caseload.
Compile data and complete documentation to determine eligibility.
Make appropriate program referrals to community resources.
Participate in individual and staff conferences.
Must attend all mandatory training associated with the position.