Family Services Representative, Lake Buena Vista Learning Center

The Learning Center, YMCA of Central Florida•Lake Buena Vista, FL

16h•Onsite

About The Position

The Learning Center Family Service Representative’s primary responsibility is to make families feel welcome and to ensure a pleasant and comfortable experience at The Learning Center. This position will offer stellar customer service, data entry responsibilities and will provide memorable experiences for families. The incumbent will have previous administrative and customer service experience and a familiarity with child care facility operations. The ideal candidates have a flair for customer service and the ability to manage time while performing at the highest standards and professional manner. Ultimately, the incumbent will help to ensure that families are satisfied.

Requirements

High School Degree, or equivalent
Minimum of 1-year experience in a receptionist or related role is strongly preferred.
Familiarity with EZCare2 system is a plus
Proficiency in English; knowledge of other languages is a plus
Strong phone contact handling skills and active listening
Comfortable working in MS Office, including Outlook, Word, and Excel
Multitasking and time-management skills, with the ability to prioritize tasks

Nice To Haves

Familiarity with EZCare2 system is a plus
knowledge of other languages is a plus

Responsibilities

Build sustainable relationships and trust with families on a day-to-day basis in a courteous and professional manner through open and interactive communication.
Assist management in completing data-driven tasks and reports. Maintain accurate records, and assists with data entry, that may include family ledgers, operating expenditures, accurate attendance records, personnel activity reports, and enrollment rosters.
Understand The Learning’s centers program and other offerings in order to promote the product and to educate the families.
Maintain a neat and tidy reception area.
Identify and assess family’s needs to achieve the highest level of satisfaction.
Consistently monitor e-mail to ensure that communication received is effectively communicated with administrative staff.
Answer, screen and forward incoming phone calls on a multi-line, high-volume phone in a friendly, polite, and proper phone etiquette manner.
Maintain compliance for child files including, Immunization Forms, Food Forms, and Flu Forms.
Process payments received from parents (credit card, check, or cash).
Report suspicious and inappropriate behaviors and policy violations.
Follow mandated child abuse reporting requirements.
Adhere to procedures related to managing high-risk activities and supervising consumers.
Other duties may be assigned, as needed, by management.