Family Services Manager
About The Position
This executive leadership role shapes how families are supported, how risks are prevented, and how lives are changed every day. The Virginia Department of Social Services (VDSS) is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. They proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizens have access to the best services and benefits available to them.
Requirements
- Four (4) year baccalaureate degree in a relevant human services field and four (4) years of relevant program experience, including one (1) year in a supervisor role OR any equivalent combination of four (4) year human services baccalaureate degree and experience that provides the necessary knowledge, skills and abilities.
- Served as a CPS or In-Home Services Supervisor in a Virginia local DSS.
- Strong, hands-on mastery of CPS or In-Home Services programs.
Responsibilities
- Manage the work of the division, including CPS & APS hotlines, services intake, Child Protective Services, and Prevention (In-Home Services and Family Support).
- Review monthly reports on staff, work assignments and program mandates, and provide data analysis to identify trends & target areas for improvement.
- Prepare monthly statistics for performance measures.
- Prepare records for release in compliance with federal & state guidelines.
- Maintain & purge records for the Department.
- Coordinate audits & quality assurance reviews by state and other entities, including internal case reviews.
- Review appeals & state QA results looking for trends and training needs.
- Evaluate staffing and organizational needs & makes recommendations.
- Develop performance standards and prepare corrective action plans as needed.
- Maintain & update the divisions’ SOP.
- Develop implementation plans for new policies & procedures impacting service programs.
- Recommend hiring, transfer, promotion, and termination of personnel.
- Onboarding & orientation for new hires.
- Train & ensure the development of family services supervisors and staff.
- Serve on the Department’s executive & leadership teams.
- Lead the Department in the development & implementation of strategic plans.
- Promote a culture of professionalism, professional development, and continuous learning & improvement.
- Serve on boards, task forces, committees & other organizations related to the work of the Department and the County.
- Plan & host division meetings & trainings.
- Services in a leadership role for emergency shelter teams and disaster planning.
- Provide supervisory coverage for child welfare on-call.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
