Case Manager Aurora Family Services

American Addiction Centers • Milwaukee, WI

10d • $27 - $40 • Hybrid

About The Position

The Case Manager acts as a liaison between clients, service providers, contracting agencies, and community caregivers to ensure client needs are identified and clients are linked to resources. This role involves receiving and following up with referrals, contacting clients to schedule assessments, and identifying individuals who may qualify for and need health and social support services. The Case Manager screens and assesses clients' circumstances and resources to determine eligibility and suitability for programs, collecting information on physical, mental, and psychological functioning, as well as informal support systems, to develop a plan of care. This may include focusing on physical health, mental functioning, activities of daily living, social supports, physical environment, and financial resources. The position provides case management services, potentially including home visits, assessment, care plan development, identification of adjunct service needs, and connection to and monitoring of services. Case plans are developed with participants, families, and support systems. The role involves identifying providers, service units, and costs, and arranging services. Facilitating collaborative and cost-efficient interactions among providers to integrate medical, psychological, and social services is key. The Case Manager monitors client situations, modifies care plans, and reassesses patients to evaluate progress. Ongoing and emergency case management is provided, and communication among the client, payer, primary care provider, and other professionals is directed. Maintaining documentation, participating in service delivery evaluation, and conveying information about community resources are also responsibilities. The role requires advising management of problems and potentially participating in outreach activities. The incumbent must demonstrate knowledge and skills for age-appropriate care, understanding growth and development across the lifespan and assessing patient status relative to age-specific needs.

Requirements

• A valid drivers license issued by the Division of Motor Vehicles.
• Bachelor's Degree in Human Services or related field.
• Typically requires 2 years of experience in human services, case management, and crisis intervention, including experiences in any of the following fields: early childhood development, parenting education, in-home community based support services, drug and alcohol treatment, finances, older adults within a social service setting or other applicable areas.
• Experience working with vulnerable clients
• Demonstrated experience with a wide range of settings including community care for the aged, and people with disability and mental health issues; acute health settings; injury management and insurance related areas; correctional services; court systems; in the management of chronic health conditions; child and youth welfare; at risk populations in schools; managed care and employment programs.
• Current driving record that meets Aurora fleet safety standards and proof of automobile liability insurance.
• Basic word processing and/or spreadsheet software skills.
• Ability to work a flexible schedule to meet the needs of the client and their family.
• Ability to relate to and adequately serves the diverse participants in the program.
• Strong interpersonal skills and the ability to work with a variety of clients with patience and respect.
• Must have a tolerance for differences and an appreciation of multi-culturalism and diversity of the patients and their families.
• Good organizational, analytical and problem solving skills.
• Demonstrated clinical judgment, creativity, sensitivity, and knowledge of community resources.

Responsibilities

• Acts as a liaison between clients, service providers, contracting agencies and an array of community caregivers to ensure client needs are identified and client is linked to resources.
• Receives and follows up with referrals to department programs.
• Contacts client and schedules time for the assessment.
• Identifies individuals likely to qualify for and need health and social support services as well as case management.
• Screens and assesses the clients circumstances and resources to determine presumptive eligibility and suitability for participation in identified programs.
• Collects information during the assessment process about a client's physical, mental, and psychological functioning and informal support system to develop a plan of care.
• Provides case management services and may conduct home visits, which includes assessment, care plan development, identification of adjunct service needs, and connection to and monitoring of services provided.
• Develops care plans with participants, families, and/or support systems based upon needs identified during the assessment.
• Identifies all providers, units of service needed, and the cost of each unit, and the frequency of delivery.
• Contacts formal and informal providers to arrange services specified in the care plan.
• Facilitates collaborative and cost-efficient interactions among providers that effectively integrate medical, psychological, and social services in order to provide timely, appropriate, and beneficial service delivery to the client.
• Monitors changes in clients situations and modifies care plans to meet clients needs.
• Reassesses the patients to help evaluate the progress that has been made toward accomplishing outcomes of the care plan.
• Provides ongoing and emergency case management to clients.
• Identifies client needs, support systems, and necessary services to client families.
• Directs communication among the client, the payer, the primary care provider, and other service delivery professionals.
• Maintains all required documentation in the client's case records, and participates in the evaluation of service delivery and the quality assurance/quality improvement program.
• Processes and communicates information regarding community resources and programs and to convey necessary, requested and recommended information to program participants.
• Advises manager of problems, questions, delays and/or difficult client situations.
• May participate in outreach activities, which may include participating at health fairs.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

• Paid Time Off programs
• medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level