Family Services Manager

Early Learning Coalition of Palm Beach County • Palm Springs, FL

23h • Onsite

About The Position

The Early Learning Coalition of Palm Beach County is seeking a Family Services Manager to oversee a team responsible for enrollment and eligibility services for various childcare programs including School Readiness (SR), Voluntary Prekindergarten (VPK), CSC Scholarship, Head Start, and Early Head Start. This role requires a thorough understanding of the services provided and involves managing business processes, training staff, maintaining relationships with external agencies, and staying current with relevant state and federal regulations.

Requirements

• Bachelor's degree (B.A.) from an accredited four-year college or university in a field related to Education, Early Childhood Education, Child Development, Health and Human Services, or a related field.
• Five years of increasingly responsible positions within the field of early learning or a related field.
• Three years of leadership experience in management.
• One year of direct supervisory experience.
• Experience in coordinating daily activities of assigned staff.

Responsibilities

• Manage a team that provides enrollment and eligibility services for School Readiness (SR), Voluntary Prekindergarten (VPK), CSC Scholarship, Head Start, and Early Head Start childcare programs.
• Evaluate and improve business processes and procedures to enhance response time, quality, efficiency, and output.
• Plan and implement systems to efficiently and effectively fulfill the department's mission and goals.
• Train staff on customer service excellence and on offering parents access to child development screening during enrollment and eligibility appointments, including informed consent/decline procedures.
• Assist in maintaining relationships with outside agencies, providing information about SR and VPK programs and options.
• Communicate regularly with other managers, directors, the chief family services officer, and other designated contacts.
• Maintain the SPE Waiting List and VPK applications.
• Maintain up-to-date knowledge of SR, VPK, Florida Statutes, Division of Early Learning (DEL), Department of Education (DOE), Office of Head Start, and Department of Children and Families (DCF) guidance, requirements, and their efforts on local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager