Family Services Director - Baltimore City Head Start

YMCA Central Maryland • Baltimore, MD

5d • Onsite

About The Position

The Family Services Director, under the supervision of the AED, Child, and Family Services, is responsible for implementing and assessing the Health, Family, and Community Partnership services areas. This role provides services that build on child and family strengths and support school readiness goals and success in life. The supervisor directs and supervises Family Services Advocates and Home Visitors. The position requires the ability to direct others' work, facilitate meetings, relate effectively with diverse socio-economic individuals and groups, model professional responsibility and personal integrity, and function in an environment of site-based management. Flexibility is needed for evening or weekend meetings or events. The role is responsible for incorporating Y in Central Maryland’s mission, vision, values, and philosophies into daily work and demonstrating a positive attitude and commitment to excellence.

Requirements

• Must be able to direct others' work
• Must be able to facilitate meetings
• Must be able to relate effectively with diverse socio-economic individuals and groups
• Must be able to model professional responsibility and personal integrity
• Must be able to function in an environment of site-based management
• Must remain flexible to the program's needs, including being available for evening or weekend meetings or events
• Responsible for incorporating Y in Central Maryland’s mission, vision, values, and philosophies into daily work
• Demonstrates a positive attitude and commitment to excellence
• Models respect and appreciation
• Creates a welcoming, supportive environment for all
• Works cooperatively and collaboratively with associates to implement plans, activities, policies, procedures, and other rules/guidelines
• Consults with Associate Executive Directors regarding program needs and improvements
• Participates in professional development activities
• Participates in the analysis of the community needs assessment
• Collaborates and designs professional development to meet the needs of Family Service Advocates and Home Visitors

Responsibilities

• Plans and formulates policies and activities that ensure the implementation of health and family services goals and objectives in collaboration with identified service area coordinators consistent with Head Start Performance Standards and the Y in Central Maryland’s mission, vision, and values.
• Effectively hires, trains, supervises, evaluates, and motivates Family Service Advocates and Home Visitors by providing timely and continuous feedback.
• Holds associates accountable for their respective job duties.
• Respectfully and legally addresses associates’ job performance or related issues.
• Provides positive leadership and management to associates consistent with department and organization goals.
• Establishes and maintains productive, collaborative relationships within and outside the organization using practical communication skills and treating everyone with respect and dignity.
• Facilitates resolving conflicts or disputes among associates, families, and/or community members.
• Serves as a resource for associates, sharing knowledge and expertise to encourage staff enrichment and team development.
• Ensures Family Service Advocates determine individual family needs and develop a plan with the family to meet identified needs.
• Works with the Associate Executive Directors and Center Directors to facilitate the direct involvement of parents in program planning, implementation, and evaluation, including decision-making responsibilities and active participation in the program.
• Works as part of the interdisciplinary team to initiate mental health referrals, obtain parental consent, and orient parents to available services.
• Reviews and verifies eligibility documentation for prospective children and families per Head Start regulations and local guidelines.
• Ensures the eligibility process is clear, transparent, and accessible to all families.
• Maintains up-to-date knowledge of eligibility criteria and any changes in policy or regulations.
• Develops and implements recruitment strategies with Center Directors and Family Service Advocates to ensure that all eligible families are informed about the Head Start program and its benefits.
• Ensures Family Service Advocates conduct community outreach to inform families about program availability and services.
• Ensures the review and implementation of the ERSEA plan to meet established program recruitment and enrollment goals.
• Participates as part of the integrated team in the placement of children.
• Develops parent engagement based on families’ Strengths and Needs Assessments.
• Effectively uses the program database to monitor data, create reports, and identify opportunities for growth and development.
• Collects and analyzes parent engagement in the program and maintains records of parent participation.
• Participates in the Annual Self Assessment and completion of PIR.
• Establishes and maintains a calendar of parent activity projects and meetings.
• Complies with federal, state, and local guidelines and with the policies and procedures of Head Start and Y in Central Maryland.
• Attends and participates in associate meetings and professional development activities.
• Remains abreast of health, nutrition, and social services changes.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed