Family Services Coordinator

LIFE CONNECTION OF OHIO • Kettering, OH

2d • $59,717 - $80,808

About The Position

The Family Services Coordinator (FSC) champions Life Connection of Ohio’s mission and values by advocating for organ, eye, and tissue donation and helping ensure patients’ wishes are honored. The FSC works with families to explain donation opportunities, obtain authorization, conduct comprehensive medical and social histories, and guide families and hospital staff through the donation process. The position requires flexibility outside normal business hours based on case needs and hospital activity, including 24-hour on-call shifts and travel.

Requirements

• Bachelor’s degree is preferred, or equivalent work experience in a related field; other professional certifications will be considered.
• Must be able to work outside regular business hours and 24-hour on-call shifts.
• Valid driver’s license and access to an insured automobile, or the ability to arrive at and depart from work and work-related functions at expected times.
• Ability to travel and respond to dispatches in a timely manner.
• Advanced sensitivity and advocacy when supporting grieving families in a hospital setting.
• Ability to assess family dynamics to develop a support plan.
• Ability to work with personnel at all levels in hospital settings and follow each institution’s guidelines.
• Ability to work autonomously and demonstrate accountability, self-motivation, time management, organization, and problem-solving skills.
• Strong verbal and written communication and organizational skills.
• Basic computer and data-entry skills, including Windows applications such as Word, Excel, and PowerPoint.
• Strong interpersonal skills to develop working relationships with hospital and healthcare personnel involved in organ donation and transplantation.
• Sensitivity and ability to maintain absolute confidentiality.
• Ability to function in an office environment and hospital clinical practice areas, including Intensive Care Units and Operating Rooms.
• Ability to lift up to 50 pounds.

Nice To Haves

• Previous counseling, social work, crisis management, or bereavement support experience.

Responsibilities

• Advocate for organ, eye, and tissue donation and facilitate informed authorization.
• Plan family discussions, address potential barriers, and collaborate with hospital staff to assess family dynamics and patient prognosis.
• Explain donation’s impact and legacy to families and provide clear information about paperwork, regulations, and policies.
• Prepare and support donor families during DCD or other organ recovery procedures as needed.
• Provide emotional support and guidance to families throughout the donation process, ensuring their voices are heard and respected.
• Follow up with donor families after donation to provide updates and ongoing support.
• Represent the mission and values of donation professionally and help families understand its lasting legacy.
• Support colleagues and contribute to a positive, emotionally supportive team environment, including during complex or emotionally intense cases.
• Build respectful relationships with hospital staff and promote trust, inclusion, and shared commitment to saving lives.
• Maintain thorough, timely documentation of family interactions and donor information and coordinate with Organ Recovery Coordinators and other partners.
• Comply with HIPAA regulations and organizational policies.
• Participate in process reviews and team initiatives to improve the donation experience.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time