Family & Health Services Coordinator (36029)

Lutheran Services Florida•Jacksonville, FL

4d•Hybrid

About The Position

Lutheran Services Florida (LSF) is seeking a talented Family & Health Services Coordinator to make an impact in the lives of others. This role involves performing duties that require advanced knowledge in social services, exercising discretion and independent judgment to provide services and support to children and families in the Head Start/Early Head Start program. Key responsibilities include facilitating parent engagement, providing health, mental health, nutrition, and disability support, building partnerships with families to help them identify goals and strengths, developing and implementing family partnership agreements, managing family comprehensive files, and assisting with enrollment and attendance monitoring.

Requirements

Bachelor’s Degree in Health, Social Work, Human Services or related human services field
At least two years of experience working with children and families in a social services environment
Certification in First Aid and CPR within three months of the date assigned to this position
Successful completion of a Level II background screening and drug screening prior to hiring
Considerable knowledge of the principles and practices of health, nutrition, disabilities, social work, and human behavior
Knowledge of human development and health
Knowledge of computer data entry systems and processes
Knowledge of family-centered wrap-around practices
Ability to read, write, and speak English clearly and professionally for documentation, reporting, and communication processes
Ability to write reports and business correspondence
Ability to speak before groups of individuals, such as Committees and Staff meetings
Ability to calculate amounts by adding, subtracting, multiplying, dividing and figuring percentages
Ability to interpret an extensive variety of instructions
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to make recommendations and develop implementation strategies
Intermediate computer skills, including MS Office Suite (Word, Access, Excel, PowerPoint, etc.)
Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs

Nice To Haves

Head Start/Early Head Start experience preferred
Bilingual preferred: English/Spanish or English and other languages present in the local area

Responsibilities

Facilitate in parent engagement
Provide high-quality health, mental health, nutrition, and disability support and resource linkage
Build partnerships with families to assist them in identifying their own goals, strengths, needed services and support system
Develop, implement, and maintain family partnership agreements that outline families strategies and timetables for achieving their own goals
Responsible for the management and recordkeeping of the family comprehensive file to its entirety
Assist with enrollment and monitors attendance as part of assigned caseload
Initiate collaborative partnerships with parents to establish mutual trust and respect
Assess family needs for social services and develop individualized plans
Deliver or coordinate delivery of needed social services through referral or direct services
Review and update social service plans as necessary
Conduct and document follow-up on all referrals
Establish and maintain Family Partnership Agreements (FPA) with families
Identify families’ strengths, needs, and interests to help parents develop and achieve goals within 45 days of enrollment
Facilitate follow-up on Family Partnership Agreement (FPA) goals with families within 90 days and on-going at a minimum of 90 days or more frequently if necessary
Provide comprehensive community resource information to families, individualizing to respond to their needs and concerns
Refer families to community agencies/programs and assess the accessibility, relevance, and usefulness of assistance received
Establish and maintain collaborative relationships with community organizations responsive to the concerns of families of children birth through age 5, pregnant women and their families
Participate in community awareness events
Report suspected child abuse and/or neglect following program procedures and Florida law
Serve on a community board located in the area of assigned Head Start/Early Head Start site
Develop a working knowledge of community resources, and visit major agencies at least annually for service delivery updates and community resource guide updates
Coordinate and monitor compliance with Head Start Performance Standards and Florida licensing requirements related to child health, nutrition, and safety
Assist with completion, tracking, and follow-up of required health, dental, vision, developmental, and nutrition screenings and assessments
Coordinate implementation of individual health, nutrition, and treatment plans, including follow-up on referrals and ongoing monitoring of child needs
Promote child and family wellness, including establishment of medical and dental homes for children and pregnant women
Provide health, safety and family literacy activities to parents, as appropriate
Assist and support families with engaging and completing the appropriate disability paperwork for their child requiring services
Provide health, safety, nutrition, and family literacy education to parents through individual consultation and group activities
Monitor nutrition services, including CACFP documentation, meal observations, and coordination of nutrition-related supplies
Enter, track, and maintain accurate child and family data in Child Plus, including health records, referrals, FPAs, and service follow-up
Track and maintain parenting curriculum platform including on-going monitoring through monthly usage reports
Maintain accurate, confidential child and family files in accordance with federal, state, and agency requirements
Generate reports and documentation to support program monitoring, audits, PIR reporting, and CQI activities
Participate in internal monitoring, Quality Assurance efforts, and preparation for federal, state, and local reviews
Participate in team planning, implementation, and evaluation of health, nutrition, and family engagement goals
Collaborate with education staff to ensure integrated child and family services and coordinated school readiness efforts
Attend required meetings, trainings, parent conferences, and professional development activities
Maintain strict confidentiality and adhere to agency policies, procedures, and Standards of Conduct
Perform other related duties as assigned to support program operations
Implement enrollment of potentially eligible children birth through age 5, pregnant women and their families in collaboration with Child Health and Safety Manager
During peak enrollment season, assist Recruitment and Community Relations Assistant with recruitment and enrollment efforts
Monitor attendance and maintain an average daily attendance above 85%
Follow up with any families experiencing participation or attendance problems
Coordinate and implement monthly parent committee meeting at your assigned center site(s)
Maintain accurate records and documentation (e.g. meeting minutes, agenda, training, sign-in sheet, and PC members’ eligibility paperwork)
Ensure the elected Policy Council representative and/or alternate for assign center site(s) are in attendance for the Program’s Policy Council monthly meeting
Ensure parental participation in the program’s approved parenting curriculum
Coordinate monthly parent engagement activities through the A Man Everybody Needs (AMEN) and Ladies of Victory and Empowerment (LOVE) support groups
Implement a comprehensive, individualized and developmental parent engagement and education program responsive to parent needs, concerns and requests that supports parents in their role as the primary influence in their children’s lives
Ensure comprehensive, timely two-way communication between parents, Head Start staff, and community individuals and organizations at a rate of no less than once per month or more for high risk/need families
Encourage parent volunteerism throughout the program
Provide parents regular opportunities to work together and with other community members on activities they helped develop and in which they expressed an interest
Encourage parents to take an active role in making community services more responsive to their goals and needs
Promote full child/family participation in program activities and assist with monitoring and resolution of any problems
Assist parents, including pregnant women, with the transition process into Head Start from Early Head Start or other settings, and from Head Start to kindergarten
Assist with the completion of the child health screening, other required screenings and assessments and is familiar with referral requirements
Promote child and family wellness and the establishment of a medical and dental “home” for each HS infant, toddler and preschool child and each pregnant woman
Provide physical/dental/mental health and nutrition education activities that are responsive to the ongoing and expressed needs of parents as individuals and in the parent committee meetings
Ensure an appropriate written transition plan is prepared for all Early Head Start children, six months prior to their third birthday
Document all efforts to assist families, tracks family partnership efforts and outcomes, records, monitors and follows up on referrals, and submits reports as required
Collect child and family data and enter into ChildPlus; monitor; update; prepare data reports for program use and complete all Program Information Report (PIR) indicators within ChildPlus
Maintain accurate, objective, timely and confidential records documenting all child, family, staff and agency contacts; disseminate appropriately; and document recruitment and enrollment activities
Coordinate with center staff to integrate family partnership goals with classroom efforts and to ensure integrated child and family curriculum
Share information with teachers to ensure coordinated services that meet the individual needs of children and families
Attend parent/teacher conferences as requested
Attend multi-team development meetings and staffings as requested
Ensure an appropriate written transition plan is prepared for all children, six months prior to their third birthday
Be a team player with co-workers and central service office staff
Ensure cost-effective program operations
Adhere to agency policies, procedures and performance standards
Provide effective customer service and group leadership

Benefits

Medical
Dental
Vision
Telehealth (24/7 online access to Doctors)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary)
13 paid holidays + 1 floating holiday
Generous PTO policy (starting at 16 working days a year)
403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
Tuition reimbursement