Family Services Coordinator - Columbia (hospice professionals encouraged to apply)

MIDWEST TRANSPLANT NETWORK INC•Columbia, MO

About The Position

The Family Services Coordinator coordinates the authorization process for organ and tissue donation by assessing family needs and communicating with families. The role provides informed authorization, obtains donor medical and social histories, and supports families throughout and after donation as needed. It also coordinates with hospital staff and internal teams to plan compassionate, family-focused donation discussions and manage donation activities. The position maintains an on-call schedule of approximately twelve to fifteen 24-hour call days per month, responds to hospital dispatches within one hour for local hospitals, and travels to satellite locations and hospitals throughout MTN’s Donation Service Area. The coordinator also assists with donor-family inquiries and events, and supports Donor Family and Hospital Services teams as needed.

Requirements

Undergraduate degree required.
Ability to work a minimum of 40 hours per week and participate in 24-hour call.
Availability on non-call days if needed.
Ability to work for extended periods with few breaks.
Detail-oriented, organized, and able to track and report effectively.
Effective written and verbal communication skills.
Microsoft Office proficiency.
Valid driver’s license in accordance with MTN motor vehicle policy.
Reliable transportation for work-related travel, with company reimbursement using IRS guidelines.
Ability to travel within the service area by ground or air and be physically present onsite at all hospitals within MTN’s Donation Service Area.
Ability to lift 30 pounds and transfer short distances.
Ability to operate telephones, computers, and office equipment.
Ability to speak and communicate clearly in person and by phone.
OSHA Category III: no exposure to bloodborne pathogens while performing assigned duties.
Home internet and wireless phone access may be required.

Nice To Haves

Undergraduate study focused on biological or social sciences.
RN, social work, or other allied health certification.
Three to five years of experience in a professional position in a medical environment.

Responsibilities

Evaluate potential donors and assist referring staff.
Maintain an on-call schedule of approximately twelve to fifteen 24-hour call days per month.
Respond to hospitals within one hour when dispatched to local hospitals.
Travel to satellite locations to evaluate potential donors and speak with families as requested by Administrators On Call.
Manage donation activities and responsibilities in a timely manner.
Assess family dynamics and coordinate a planned, compassionate, family-focused donation discussion with the hospital team.
Coordinate the authorization process and offer the donation opportunity or hold a donation conversation with the legal authorizing individual.
Provide authorization disclosure to the legal authorizing individual or legal next-of-kin.
Obtain accurate and complete donor medical and social history from the authorizing individual, legal next-of-kin, and other appropriate historians.
Support donor families, legal next-of-kin, and legal authorizing individuals throughout and after the donation process as needed.
Advocate for donation and brain death testing to maximize outcomes.
Communicate assessments, actions, and plans to the Administrator on Call and other Family Services Coordinators on shared cases.
Maintain an average authorization rate of 65% after completing orientation and onboarding.
Assist with donor-family inquiries and requests and respond within established timeframes.
Support the Donor Family team with memorial and donor-family events as needed.
Stay informed about local and national issues regarding donation and transplantation.
Support the Hospital Services department with authorization and donor-family care as needed.
Ensure coverage of donor-family-related calls, viewings, visits, and inquiries when the Donor Family Coordinator is unavailable.