Family Services Coordinator (Social Worker/Bereavement Counselor)

New England Donor Services • Portsmouth, NH

5d • Hybrid

About The Position

The Family Services Coordinator (FSC) is an empathetic, respectful, and skilled professional dedicated to the NEDS mission of saving and enhancing lives through organ and tissue donation. The FSC assists hospitals 365 days a year to support collaborative donation processes (CDP) to ensure that all potential donor families are offered the opportunity for donation. FSCs fulfill a call schedule that provides coverage to the entire NEDS service area. This role involves providing emotional support and guidance to family members of trauma patients, helping them navigate complex and sensitive situations, and facilitating compassionate, respectful discussions around end-of-life decisions, including organ and tissue donation. The position requires significant travel throughout New England, with the ideal candidate living within 1 hour of Portsmouth, NH.

Requirements

• Ability to work empathetically, compassionately and professionally with families in crisis, to provide education on organ and tissue donation, and to advocate for donation while being respectful of individual family circumstances.
• Ability to develop effective professional relationships, possess superior communication skills, and demonstrated ability to quickly understand the culture and dynamic of an organization and/or situation and work effectively within it.
• Ability to read, analyze and interpret donor medical records.
• Ability to conduct and document medical/social histories.
• Strong clinical assessment and crisis intervention skills.
• Computer skills in Word, Excel, Outlook and the ability to learn NEDS’ internal systems including but not limited to True North.
• Bachelor’s Degree in social work, health sciences or related field; or significant equivalent experience in another OPO.
• Required to travel by personal vehicle to meet the duties and responsibilities of this position.
• Must maintain the requirements of an “eligible driver” including being at least 21 years old, maintaining an acceptable Motor Vehicle Record (MVR) and required minimum personal automobile insurance per NEDS automobile policy.
• Valid state driver’s license required.
• Must be vaccinated and boosted for COVID-19.

Nice To Haves

• Experience in hospice care, bereavement counseling, pastoral counseling, crisis intervention or social work preferred.
• Previous hospital experience preferred.
• CPE, Social Work License preferred.

Responsibilities

• Fulfills an on-call schedule, including some weekends and holidays.
• Responds to new and open referrals in hospitals to offer donor families the opportunity for organ and tissue donation.
• May conduct donation discussions by phone as appropriate.
• Through education, helps donor families to understand and accept the diagnosis of death as described by the primary care physician.
• In the absence of donor designation, assesses the patient’s legal next-of-kin’s readiness to engage in a discussion for the opportunity of organ and tissue donation.
• Advocates for donation while being respectful of cultural and/or religious beliefs.
• Maintains an individual authorization rate that demonstrates best practice skills in obtaining authorization.
• Completes all required documentation regarding approach and authorization.
• Provides initial follow up to donor family after donation.
• Carries out other duties as deemed appropriate by the Senior Director, Family Services, Manager, Family Services or designee.
• Participates in required meetings and trainings if not responding to a case.
• Checks email at least daily unless on planned benefit time.
• Completes assigned trainings within defined timelines.

Benefits

• Mileage and other reimbursements available.
• Generous paid time-off program
• Health, Dental, Vision, and Mental Health insurance coverage
• 2x Annual Salary Life Insurance
• Fertility Benefits
• Inclusive Healthcare Programs
• Flex Spending Account Options
• 403(b) Retirement Plan with Organizational Contributions
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Working Advantage discounts Program.
• Personal career and skill development opportunities
• Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!
• BCBS Health and Dental Insurance
• Healthcare Reimbursement Account
• Flexible Spending Account (FSA)
• Short-Term and Long-Term Disability Coverage
• 403(b) Retirement Contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level