Family Services Case Manager – Street Outreach

DuPage PADS•Wheaton, IL

1d•$22 - $23•Onsite

About The Position

This position prioritizes engaging families experiencing homeless, often with individuals experiencing behavioral health challenges that may include mental illness, substance use, and/or intellectual or developmental disabilities. This role delivers street outreach to coordinate immediate shelter, provide case management, crisis intervention, and care coordination services to promote stability, recovery, and independent living.

Requirements

Strong engagement and interpersonal skills.
Demonstrable warmth, empathy, and a nonjudgmental disposition.
Experience in person-centered, trauma-informed interventions.
Ability to be creative, think conceptually, plan, analyze, and apply problem solving skills.
Effective written and oral communication skills, including crisis intervention skills.
Ability to work independently and work as part of a team.
Computer literacy.
Provide own transportation.
Must possess valid Illinois Drivers' License

Nice To Haves

Bachelor’s degree in social work, human development, psychology, or related field with experience serving individuals with behavioral health, intellectual, and / or developmental needs.
Knowledge of best practices in Motivational Interviewing, Harm Reduction, Housing First, life skills teaching, and areas of recovery are preferred.

Responsibilities

Conduct proactive street outreach and respond to community referrals to engage unhoused individuals and families
Coordinate immediate shelter placements for families, including transportation, required documentation, and providing basic needs
Develop and implement individualized care/goal plans focused on housing stability, wellness, and independence
Provide crisis intervention, stabilization, and immediate support in community-based settings
Deliver case management, supportive counseling, and community support services based on client needs
Complete and document Continuum of Care (CoC) Assessments for Family Shelter Service, as requested
Coordinate partnerships with school districts, libraries, and other agencies to provide on-site outreach and engagement to potential clients, and to receive referrals for families who may need diversion or sheltering services
Assist clients in accessing shelter, permanent housing, and critical resources, including healthcare, benefits and social services
Support clients in developing independent living skills, coping strategies, and symptom management
Coordinate care with internal teams and external providers to ensure continuity and quality of services
Promote recovery and community integration through connection to natural supports, such as vocational, educational, social, and recreational opportunities
Perform on-site duties at agency shelter or sheltering sites, including the Access Center, to provide screening and case management services
Communicate assessment information, care plans, and other relevant information to team members to ensure consistency in client interventions.
Document all services and data elements while adhering to accuracy and timeliness standards.
Participate in team meetings, supervision, and ongoing training
Contribute to community education and relationship-building efforts to support individuals experiencing homelessness
Perform other duties as assigned by supervisor