Family Services Assistant Manager

Ronald McDonald House Charities-San Antonio•San Antonio, TX

7d•Onsite

About The Position

The Family Services Assistant Manager works closely with the Ronald McDonald Family Services Manager to maintain guest relations and daily operations of the Ronald McDonald House. The Family Services Assistant Manager applies operations guidelines including determining eligibility, working with hospital staff to assign overnight accommodations, family registration and management of complexities of families receiving treatment locally for their critically and/or chronically ill children.

Requirements

High School Diploma
Strong customer relationship skills
Demonstrated competence in Microsoft Office
Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information
Identifies and resolves problems in timely manner; Gathers and analyzes information skillfully; Develops alternative solutions
Excellent verbal skills
At least 1-3 years of experience in customer facing and/or customer relations role.
At least 1 years’ experience supervising others.
Must be available and willing to travel to various locations and with such frequency as the business need dictates.
Must be willing to work nights, weekends and holidays as to meet business needs.
Successfully pass local, state, and national Criminal Background Check
Pass a Drug Test
Must be dependable, trustworthy and conduct him/herself at all times in a manner that reflects positively to this organization.

Nice To Haves

One year certificate from college or technical school.
Bilingual capability (English/Spanish) is advantageous.

Responsibilities

Provide daily support to the Family Services Manager and families.
Responsible for the safety, security, and well-being of guest families.
Performs regular rounds to identify maintenance needs.
Registers /Check-out families and provides house orientation including house rules, policies, services, and a tour.
Maintains visible presence during shift and enforces House rules and polices.
Intervene with families, when necessary, in an appropriate manner to resolve any issues or conflicts with RMHC rules or policy.
Calmly handle and ask families to leave who cannot abide by the Code of Conduct.
Clearly relay our daily needs, rules, eligibility requirements and general information about the organization to medical personal and families.
Assist Family Services Manager with daily recording accurate documentation of daily waitlists, guest lists, occupancy report, room donations and communication logs.
Oversees referrals, room assignments, check in and check out procedures.
Daily housekeeping duties to assure cleanliness of the house.
Ensures vacated rooms are clean and set up for the next available family as well as launder dirty linen.
In the absence of the Family Services Manager, handle emergencies that may occur during their shift (i.e., fire, power outage etc.).
Assists Family Service Manager with directing volunteers as they facilitate family planned activities including assigning and directing community service volunteers.
Carries out administrative duties such as answering phones, filing, typing, copying, scanning sorts, data entry, billing and distributes mail.
Handles donations monetary and non-monetary.
Responsible for cleaning, restocking supplies, maintaining kitchen, organizing pantries and other duties as assigned.
Keeps inventory of supplies and materials as well as submit order requests as needed.
Records and sorts any donations that are received.
Informs Facility Manager of all anticipated major repairs and maintains a repair log.
Assist Family Services Manager in supervising, training Family Services Associates.
Informs Director of Operations of guest situations and problems in a timely manner.
Attends and participate in scheduled staff meetings and other meetings as needed.
Assists Family Services Manager with billing for overnight families.
Collaborates with Director of Operations and Director of Marketing Development to support marketing needs to include collection of family stories, photos, and assist with special events.