Family Services and Food Bank Supervisor

The Salvation Army Canada and Bermuda Territory•Parksville, BC

8d•Hybrid

About The Position

The role will provide general support to various services in the Community and Family Services setting of a Ministry Unit. The role is a fixed-term, six-month contract with a weekly schedule of 35 hours.

Requirements

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
College degree in Social Work (or equivalent field such as Human Services or Social Services) preferred. Alternative combination of Education and Experience may be considered, such as Completion of a formal post-secondary program of two academic years and previous three years experience in program administration, community services, or related areas required.
At least one year of previous experience with broader community engagement (such as events or communications) required.
CPR, First Aid and Non-Violent Crisis Training or willingness to complete once hired.
Knowledgeable about Social Media management and advertising
Experience working with a web-based volunteer database (e.g., VSP)
Demonstrated commitment to ongoing learning and professional development to stay informed about community engagement trends and the organization’s mission and objectives
Intermediate to advanced proficiency in Microsoft Office suite and editing software
Excellent oral and written communication skills, including strong conflict-resolution skills
Proven ability to communicate and work effectively with a diverse population of staff, volunteers, and clients
Strong administrative, time-management, and organization skills
The performance of the job requires attentive listening (intake/guidance to clients), and daily computer work
Current Driver’s License with driver’s abstract
The performance of the job requires a moderate amount of loading/unloading trucks, sorting donated goods, intervening in physical confrontations.
Attention to detail, problem solving and analytical skills
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
Current Driver's License with clean driver's abstract.
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Nice To Haves

College degree in Social Work (or equivalent field such as Human Services or Social Services) preferred.

Responsibilities

Lead and coordinate all regular Community related programs and services (Client Intake, Emergency Assistance, Pathway of Hope, Food Bank Distribution, Summer Camps, Back to School Backpacks, Christmas Assistance, etc.)
Conduct initial intake assessments (including evaluation of client/family protection issues), determining immediate needs and support needed by the client
Implement and oversee the Pathway of Hope program/casework
Collaborate with the Trustee Coordinator to support program and participants, in both practical and spiritual matters
Support the community in matters related to the delivery of community-based feeding programs
Assist in the coordination of various community food drives and fundraising campaigns as needed
Ensure confidentiality and the maintenance of accurate records related to the delivery of client services using the Link2Feed client management system.
In-scope supervision includes assigning work, providing direction, and checking for adherence to program delivery standards
May provide input and recommendations to Corps Officer and CMD on job-related training, performance management.
Through exercising empathetic care, assist individuals to determine appropriate and mutually agreed upon goal process; facilitate effective problem-solving behaviors of the client/family
Provide emergency assistance services (i.e., housing, shelter, food, clothing, etc.) in accordance with policy; referrals to outside agencies when required
May provide budgeting guidance and/or trusteeship services for clients
Networking and referring to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of clients and program, when necessary
May develop and conduct workshops for clients/families, as appropriate
Direct and supervise volunteers, which include recruitment, selection, orientation, training, evaluation, and discipline
Provide input into the operational budget, responsible for Food Bank donations and cash management
May organize seasonal or special programs (i.e. Christmas Hamper, Toy Distribution, Summer Camps, Food Drives, Community Dinners, etc.)
Assist in the organization, maintenance, and general cleanliness of the Food Bank
Responsible of managing Food Bank Health & Safety and Food Safe policies
Ensure Food Bank Standards of Excellence are met, and all required documentation is up to date
Ensure all equipment (i.e., fire equipment/emergency lighting is inspected routinely and in working order)
Participates in regular Food Banks BC and local services providers meetings to represent the organization, share updates, collaborate on initiatives, and ensure alignment with provincial standards and best practices
Ordering required food supplies and creatively use of donated food items, in accordance with the Soup Kitchen and Food Bank Supplies Protocol
Oversee cleaning staff
Maintaining point systems for clients
Identify food items required to purchase from local stores
Maintaining financial and purchase order records as approved by your supervisor
Maintain all food bank records up to date
Responsible for vehicle maintenance
Maintain a comprehensive Food Bank Operational Manual
Receive (and/or decline) and sort/organize non-monetary donations
Rotate and distribute all stock in accordance with Canada food guidelines
Liaison with outside agencies for food supply
Maintain donated and purchased food weight records
Maintain Link2Feed statistics up to date
Perform other duties as assigned within Food Bank & Family Services operations.
Responsible for financial matters regularly accepting donations from donors; responsibility for wise use of own resources
Support pre-planned program activities for the community (food bank, crafts, sports, games, music, homework stations, Bible-based devotions, community church, meetings, students support, etc.)
Work in a team setting supporting various tasks and activities.
Provide general assistance during public relations events and regular campaigns.
Maintain strict confidentiality of all matters pertaining to the program participants.
Adhere to policies and procedures relating to the programs.
May chaperon the students as the driver does drop offs and picks ups of the students for various programs.
May assist with different basic administrative tasks – photocopy activities, greeting visitors, supporting reception, forwarding visitors, etc. as required.
May keep a log of different activities.
Assist in the organization, Maintenance:, and general cleanliness of the lessons area.
Assist with the MU/facility general clean up and set up for different activities.
Provide general information to visitors.